Accounts Receivable & Collections Specialist

Job Summary:

We are seeking an experienced Accounts Receivable (AR) and Collections professional with a strong background in receivables management, customer collections, dispute resolution, and process automation initiatives. The ideal candidate should possess excellent stakeholder management skills, analytical capabilities, and hands-on experience in driving automation and continuous process improvements within the Order-to-Cash (O2C) cycle.

Key Responsibilities:

Accounts Receivable Management

• Manage end-to-end Accounts Receivable processes including invoicing, cash application, account reconciliation, and collections.
• Monitor customer accounts to ensure timely receipt of payments and reduce overdue balances.
• Analyze aging reports and identify potential collection risks.
• Drive reduction of delinquent accounts and improve Days Sales Outstanding (DSO).
• Coordinate with customers and internal teams to resolve billing disputes and payment issues.

Collections & Customer Management

• Execute collection strategies to achieve collection targets and improve cash flow.
• Engage with customers through calls, emails, and meetings for overdue payment recovery.
• Maintain professional relationships with key customers and stakeholders.
• Escalate critical collection issues appropriately and ensure timely resolution.
• Negotiate payment plans when required and monitor adherence.

Process Improvement & Automation

• Identify opportunities for automation within Accounts Receivable and Collections processes.
• Participate in digital transformation and process improvement projects.
• Collaborate with Finance, IT, and Operations teams to implement automation solutions using tools such as Power Automate, Power BI, Copilot, or similar platforms.
• Develop dashboards and reports for performance tracking and management insights.
• Standardize processes and drive operational efficiency through automation initiatives.

Reporting & Analytics

• Prepare and present AR, Collection, and Cash Flow reports to management.
• Track KPIs such as:
  • DSO (Days Sales Outstanding)
  • Collection Effectiveness Index (CEI)
  • Aging Analysis
  • Cash Collection Forecast
  • Dispute Resolution Metrics
• Provide data-driven recommendations to improve collection performance.

Compliance & Controls

• Ensure adherence to company policies, SOX/internal controls, and accounting standards.
• Support internal and external audits related to Accounts Receivable processes.
• Maintain accurate documentation and audit trails.

Required Qualifications:

• Bachelor's Degree in Commerce, Finance, Accounting, Business Administration, or related field.
• Minimum 5 years of experience in Accounts Receivable and Collections.
• Strong understanding of Order-to-Cash (O2C) processes.
• Experience in managing customer portfolios and collection targets.
• Advanced Microsoft Excel skills.
• Experience with ERP systems such as, Oracle, Microsoft Dynamics, or similar.

Preferred Qualifications:

• Experience in finance process automation projects.
• Working knowledge of Power Automate, Power BI, Copilot, or similar platforms, automation/reporting tools.
• Lean Six Sigma, Automation, or Process Improvement certification would be an added advantage.
• Knowledge of Shared Services or Global Business Services (GBS) environments.

Key Skills:

• Accounts Receivable Management
• Collections & Cash Flow Management
• Aging Analysis & Reconciliations
• Customer Relationship Management
• Dispute Resolution
• Process Automation
• Power Automate / Copilot
• Power BI & Reporting
• Oracle ERP / Fusion
• Data Analysis
• Stakeholder Management
• Continuous Improvement

Competencies:

• Strong analytical and problem-solving skills.
• Excellent communication and negotiation abilities.
• Ability to manage multiple priorities and meet deadlines.
• Proactive mindset with focus on automation and process optimization.
• Strong attention to detail and customer-centric approach.

This role is ideal for finance professionals looking to combine Accounts Receivable expertise, Collections management, and Digital Automation capabilities to drive operational excellence and business performance.