Accounts Receivable & Collections Executive

About us:

At PadCare, we're on a mission to make hygiene sustainable. Founded in 2018, we have developed India's first patented sanitary napkin recycling technology—PadCareX.

But we're not just solving a waste problem, we're building a circular economy that champions environmental resilience and social equity. Our service model closes the loop starting from collection, recycling, and transforming single-use sanitary napkins into sustainable materials, while also creating dignified jobs for marginalized waste workers, especially women, across the country.

With 100+ changemakers across 25+ cities, PadCare is driving real impact—for people and the planet. Recognized by Forbes, the World Economic Forum, and more, we believe business can be a force for good. If you do too, PadCare is where your purpose finds a home.

Oh, and you must have seen us on an episode of Shark Tank India, Season 2 - https://www.youtube.com/watchv=7q0cmPtpJRo

To learn more about the work that PadCare is doing, check out the website: www.padcarelabs.com

Role overview & Key responsibilities:

We are seeking a proactive, persistent, and detail-oriented Junior AR Executive with 1 to 2 years of relevant experience to oversee accounts receivable operations, with a primary focus on credit collections and overdue debt recovery. In this role, you will be the driving operational force behind client payment follow-ups, dispute identification and resolution, customer ledger maintenance, and receipt reconciliation within Zoho Books. You will collaborate closely with Sales, Key Account Management, and Operations to minimize aging balances, reduce DSO (Days Sales Outstanding), and protect organizational cash liquidity.

Key Responsibilities & Deliverables

A. Collections & Cash Recovery

• Proactive Payment Follow-ups: Conduct regular, disciplined follow-ups via phone calls, emails, and formal collection letters with corporate accounts, institutional buyers, and channel partners to guarantee on-time payment clearance.
• Aging Ledger Management: Daily monitoring of aging buckets (0–30, 31–60, 61–90, and 90+ days), identifying high-risk or defaulting accounts, and implementing swift recovery interventions.
• Payment Commitments & Inflow Tracking: Secure concrete payment commitments (PTPs - Promise to Pay) from client accounts payable/finance teams; maintain tracking of committed vs. actual cash inflows.
• Debt Negotiation & Escalation: Negotiate structured repayment schedules or amicable settlement plans for long-pending dues under the direction of the O2C Manager.
• Early Risk Detection: Detect early signs of commercial dissatisfaction, billing queries, or defaults; maintain an escalation matrix for swift intervention by Sales or Leadership.

B. AR Accounting & Zoho Books Operations

• Payment Receipt Application: Record and post incoming client remittances (NEFT, RTGS, IMPS, UPI, Cheques) accurately against open invoices in Zoho Books on a daily basis.
• Statements & Reminders: Generate and dispatch monthly Statements of Account (SOA), overdue reminder notices, and balance ledgers to customers.
• Credit Notes & Adjustments: Process debit/credit notes, adjustments, and advances accurately in accordance with company credit and approval policies.
• Bank & Debtor Reconciliation: Assist in reconciling debtor balances with the general ledger and bank statements to ensure zero unallocated or unapplied cash balances.

C. Dispute Resolution & Customer Liaison

• Dispute Investigation: Partner with internal Sales and Operations teams to resolve billing discrepancies, obtain Proof of Delivery (POD) / Service Completion sign-offs, and clear vendor-portal billing holds.
• TDS Certificate Reconciliation: Follow up with clients for timely issuance of TDS certificates (Form 16A); reconcile TDS deducted by clients with Zoho Books and 26AS records.
• Balance Confirmations: Request and obtain periodic customer balance confirmations to maintain transparent, audit-ready AR ledgers.

D. Reporting & Record-Keeping

• Collection MIS: Maintain daily collection trackers and prepare weekly/monthly aging summaries in MS Excel/Google Sheets for management review.
• Audit Trails: Maintain meticulous records and notes of customer communication, call logs, follow-up history, and dispute details in Zoho Books / CRM.

What we're looking for:

• Education: Bachelor's Degree in Commerce (B.Com) or BBA in Finance / Accounting.
• Experience: 1 to 2 years of proven, hands-on experience in Accounts Receivable, B2B Collections, Credit Control, or Order-to-Cash processes.
• ERP Proficiency: Practical working knowledge of Zoho Books (Customer master, invoicing, payment receipts, aging reports, debit/credit notes) is essential.
• Spreadsheet Tools: Proficient in MS Excel / Google Sheets (VLOOKUP, basic Pivot Tables, data filtering, and aging calculations).
• Collections Mindset: Strong negotiation skills with a firm yet professional demeanor; assertive communication to ensure timely recovery while preserving positive client relationships.
• Communication: Professional verbal and written proficiency in English and Hindi (working knowledge of Marathi is a valuable asset).
• Culture Fit: Must align with PadCare's values – Integrity, Entrepreneurship, Collaboration, Customer-First, Innovation.

Work Mode: Full-time; based in Pune.

Why join us:

• Compensation: Competitive salary in line with industry standards.
• Growth Path: Opportunity to scale into Head of Research and beyond as PadCare expands globally.
• Purpose With Impact: Join a mission-driven team transforming menstrual hygiene through sustainable solutions that uplift women's health, the environment, and sanitation workers dignity.
• Eco-Warrior in Action: Help recycle millions of sanitary pads and actively reduce landfill waste and carbon emissions—real impact, not just buzzwords.
• Innovation Meets Heart: Be part of a team that blends empathy with patented 5D recycling tech to build the future of circular economy.
• Grow With Us: We're a fast-gowing, venture-backed startup offering real opportunities to scale your career as we scale our impact.
• A Culture That Cares: Work in a space where collaboration, inclusivity, and purpose aren't just values—they're how we roll every day.