Account Management- Client Servicing Manager

About the job

Job Title: Client Servicing Manager

Company: Logicloop Ventures LLP

Department: Client Servicing

Location: Mumbai

Employment Type: Full-Time

Experience: 3+ years in Client Servicing, Account Management, Digital Marketing, Advertising, Real Estate, or related fields

Role Overview

Logicloop Ventures LLP is looking for a proactive, strategic, and client-focused Client Servicing Manager to manage key client relationships and drive the successful execution of integrated digital marketing initiatives.

The ideal candidate will act as the primary point of contact between clients and internal teams, ensuring that projects are delivered on time, meet quality standards, and are aligned with the client's business and marketing objectives.

This role involves managing client relationships, coordinating with multiple internal departments including Performance Marketing, Creative, Content, Digital, Strategy, SEO, and other specialist teams, identifying growth opportunities, and contributing to strategic planning and ideation.

Key Responsibilities

1. Client Servicing & Relationship Management

• Act as the primary point of contact for assigned clients and manage day-to-day communication.
• Build and maintain strong, long-term relationships with clients and key stakeholders.
• Understand client requirements, business objectives, target audiences, and marketing goals.
• Manage client expectations and ensure timely communication regarding project progress, challenges, and deliverables.
• Conduct regular client meetings, status calls, and reviews.
• Proactively identify client concerns and work with internal teams to resolve them.
• Ensure high levels of client satisfaction, retention, and relationship growth.

2. Account & Project Management

• Manage projects from briefing and planning through execution and final delivery.
• Coordinate with internal teams including Performance Marketing, Creative, Content, Digital, Strategy, SEO, Influencer Marketing, and other relevant teams.
• Translate client requirements into clear briefs for internal teams.
• Create and maintain project timelines, trackers, and delivery schedules.
• Follow up with respective teams to ensure timely completion of deliverables.
• Review presentations, campaign plans, reports, creatives, content, and other client-facing deliverables before sharing them with clients.
• Ensure deliverables meet agreed quality standards, timelines, and client expectations.
• Identify project dependencies, bottlenecks, and risks and proactively communicate them.
• Manage multiple accounts and projects simultaneously while maintaining strong attention to detail.

3. Strategy, Ideation & Campaign Planning

• Understand client business challenges and contribute to developing effective marketing solutions.
• Participate in brainstorming sessions and contribute ideas for campaigns, content, digital initiatives, and brand communication.
• Work closely with strategy and specialist teams to develop customized solutions for clients.
• Ensure campaign ideas and recommendations are aligned with the client's brand positioning and business objectives.
• Monitor campaign performance and work with relevant teams to identify areas for improvement.
• Convert client feedback and market insights into actionable recommendations.

4. Cross-Functional Team Coordination

• Serve as the communication bridge between clients and internal teams.
• Coordinate with Creative, Performance, Content, SEO, Digital, Strategy, Influencer Marketing, and other departments to ensure smooth execution.
• Ensure internal teams have clear briefs, requirements, timelines, and priorities.
• Conduct internal follow-ups and maintain visibility on project progress.
• Resolve communication gaps and ensure teams remain aligned with client expectations.
• Encourage collaboration between different teams to deliver integrated marketing solutions.

5. Business Growth & Account Expansion

• Understand the client's overall business and identify opportunities to add value.
• Identify potential upselling and cross-selling opportunities across Logicloop's services.
• Explore opportunities to expand the scope of existing accounts.
• Work with internal teams to develop proposals and recommendations for additional services.
• Track account performance, revenue, and growth opportunities.
• Contribute towards client retention and long-term account growth.

6. Digital Marketing Knowledge

The candidate should have a strong understanding of digital marketing and be comfortable discussing various digital channels with clients and internal teams, including:

• Performance Marketing
• Meta Ads
• Google Ads
• YouTube
• SEO
• Social Media Marketing
• Content Marketing
• Influencer Marketing
• Website & Digital Marketing
• Marketing Automation
• Analytics & Reporting
• Marketplace/E-commerce Marketing

The candidate should be able to understand campaign objectives, key metrics, performance reports, and how different digital channels contribute to overall business growth.

7. Market & Industry Understanding

• Stay updated on digital marketing trends, emerging platforms, consumer behavior, and industry developments.
• Research competitor activities and market trends relevant to clients.
• Identify emerging opportunities that could benefit client campaigns.
• Bring relevant market insights and ideas into client discussions and internal brainstorming sessions.
• Understand the competitive landscape within the client's industry and use these insights to support strategic recommendations.

8. Reporting & Performance Tracking

• Coordinate with relevant teams to prepare client reports and performance updates.
• Understand key marketing metrics and campaign KPIs.
• Present campaign performance and insights to clients in a clear and meaningful manner.
• Identify key learnings, challenges, and opportunities from campaign data.
• Ensure reporting goes beyond numbers by connecting performance insights to business objectives.

What We're Looking For

• Strong client-facing and relationship management skills.
• Excellent verbal and written communication.
• Ability to manage multiple clients, projects, and deadlines simultaneously.
• Strong organizational and project management skills.
• Ability to coordinate effectively with multiple internal teams.
• Strategic and analytical thinking with a strong understanding of business objectives.
• Creative mindset with the ability to contribute to campaign ideation.
• Proactive approach to problem-solving and client management.
• Strong attention to detail and ownership of deliverables.
• Ability to work in a fast-paced, dynamic agency environment.
• Curiosity and willingness to learn new digital platforms, technologies, and marketing trends.
• Strong presentation and stakeholder-management skills.

Qualifications & Experience

• Bachelor's degree in Marketing, Business, Communications, Advertising, or a related field.
• 3+ years of experience in client servicing, account management, digital marketing, advertising, or a related role.
• Prior experience in a digital marketing agency, advertising agency, media agency, or similar environment will be preferred.
• Experience handling multiple clients and coordinating with cross-functional teams.
• Working knowledge of digital marketing platforms and campaign metrics.
• Experience with client presentations, reporting, project management, and campaign coordination.

Why Join Logicloop Ventures LLP

• Opportunity to work across multiple digital marketing functions and industries.
• Exposure to strategic campaigns and integrated digital marketing initiatives.
• Opportunity to work closely with creative, performance, content, digital, and strategy teams.
• Fast-paced environment with opportunities to take ownership and grow.
• Opportunity to build strong expertise in client management, digital marketing, and business growth.