Accordion India - Manager Salesforce CRM

Company overview

Accordion is a global financial consulting and technology firm helping CFOs and their teams drive value creation. Rooted in private equity rigor and powered by data, analytics, and AI, we partner with companies across industries to turn insight into impact.

Accordion works at the intersection of Private Equity sponsors and portfolio companies management teams across every stage of the investment lifecycle. We provide hands-on, execution-oriented support, driving value through the office of the CFO by building data and analytics capabilities and identifying and implementing strategic work, rooted in data, analytics and AI.

Accordion is headquartered in New York City with 10 offices worldwide, including the India office based out of Hyderabad. Join us and make your mark on our company.

Working at Accordion in India means joining 800+ financial, technical, analytics, and operational experts in a high-growth, agile, and entrepreneurial environment focused on transforming how portfolio companies operate and deliver results. It also means making your mark on Accordion's future—by embracing a culture rooted in collaboration and a firm-wide commitment to building something great, together.

CFO Technology

Accordion's global CFO Technology Practice effectively and efficiently delivers the digital services and solutions to support organizational strategic initiatives.

Our experts work cross-functionally — alongside practitioners from all corners of Accordion — to arm CFOs with the appropriate digital solutions needed to implement the team's business process recommendations and to capitalize on value creation opportunities. From ERP, CPM, Analytics, Data Integration, RPA, and beyond, CFO Tech provides finance leaders with a single, objective partner capable of delivering from strategy to execution.

Location: Hyderabad, Telangana - Ideal candidates should be local to the desired location.

Join us and experience a better way to work!

Role overview:

We are seeking a results-oriented Manager - Salesforce CRM professional to support and enhance Salesforce environments across our private equity firm and its portfolio companies. This role requires working hours coverage of 1:00 PM to 10:00 PM IST to support clients across Europe and the Americas.

The role requires hands-on Salesforce experience and a strong understanding of sales and customer lifecycle processes. This position will lead discrete workstreams across Salesforce implementations and enhancements, supporting activities from requirements gathering and solution design through configuration, testing, and deployment, while also contributing to ongoing platform optimization, reporting improvements, and day-to-day administration to ensure high-quality delivery and user adoption.

What will you do:

• Lead client discovery sessions to gather, document, and translate business requirements into Salesforce solutions
• Design, configure, and enhance Salesforce environments using standard functionality and best practices
• Support Salesforce implementation and enhancement projects across design, build, testing, and deployment phases
• Manage and prioritize workstreams, including backlog refinement and sprint planning, in Agile delivery environments
• Partner with clients and internal stakeholders to align Salesforce functionality with sales, service, and operational workflows
• Support solution scoping, estimation, and pre-sales activities as needed
• Provide guidance and mentorship to junior team members to support team development and delivery quality
• Collaborate closely with technical teams, business stakeholders, and project leadership to ensure successful delivery
• Maintain system documentation, including requirements, configurations, and process flows
• Support ongoing system optimization, user adoption, and issue resolution post go-live

Ideally, you should have:

• A bachelor's degree in computer science, information systems, business administration, or related field
• Relevant Salesforce certifications (e.g., Salesforce Administrator, App Builder, Sales/Service/Community Cloud Consultant)
• 6–9 years of experience as a Salesforce Solution Architect on enterprise delivery projects
• Strong knowledge of Salesforce architecture, configuration, customization, and integration using declarative tools
• Agile project management experience, including backlog management and user story creation
• Familiarity with project management tools (e.g., Jira, Trello) and Microsoft Office Suite
• Ability to work effectively in a fast-paced, PE environment while managing multiple priorities
• Experience with Salesforce integrations (e.g., APIs, middleware tools such as MuleSoft, Boomi, or similar)
• Exposure to CPQ, Billing, or Revenue Cloud
• Experience supporting multi-region or global Salesforce deployments
• Experience building reports, dashboards, and analytics for sales and operations teams

Why Explore a Career at Accordion:

A Culture of Impact & Excellence

• A culture of merit & recognition: Thrive in a meritocratic, high-growth environment with semi-annual performance and promotion cycles.
• Multi - dimensional exposure: Navigate complex, high-stakes workstreams across diverse industries and domains. At Accordion, you will engage with varied intellectual challenges that keep your perspective sharp, and your curiosity fuelled.
• Entrepreneurial environment: Exercise the intellectual freedom to make definitive decisions and the autonomy to own their outcomes. We reward initiative, encouraging you to expand your influence and assume larger responsibilities.
• Collaborative vitality: Experience a non-bureaucratic, high-energy culture alongside high-calibre peers. Our environment is designed to challenge your thinking and accelerate your growth through shared expertise and collective ambition.

Our Commitment to Your Well-being

We believe that our collective success is rooted in the personal well-being and growth of our people. We have curated a suite of benefits designed to support you and your family's health, celebrate your milestones, and empower your professional journey.

• Comprehensive health & security: We provide fully covered Health and Group Term Life Insurance for you, with health insurance coverage extending to your immediate family.
• Care on your terms: Access expert medical guidance through on-site health camps or our integrated tele-health services. This ecosystem includes free professional consultations alongside discounted healthcare services including dental and vision care.
• Integrated family support: We support working parents with a fully sponsored, premium on-site Day Care facility.
• Empowering leave structures: Our robust leave policy is an intentional commitment to work-life integration, featuring dedicated maternity and parental support designed to help new parents through life's major transitions.
• A culture of recognition: We believe every breakthrough deserves an audience. Through our dedicated rewards platform, we pause to celebrate both your professional triumphs and your most meaningful personal milestones.
• Architecting your growth: Thrive in a positive & transparent environment designed for the continuous evolution of your craft. We provide the infrastructure - through learning programs and engagement initiatives - to bridge the gap between your personal aspirations and professional mastery.
• Transportation: Transport facilities will be provided for pickup and drop.