Zuora Revenue- Business Systems Analyst

About Us Sophos is a cybersecurity leader defending 600,000 organizations globally with an AI-driven platform and expert-led services. Sophos meets organizations wherever they are in their security maturity and grows with them to defeat cyberattacks. Its solutions combine machine learning, automation, and real-time threat intelligence with frontline human expertise from Sophos X-Ops to deliver advanced, 24/7 threat monitoring, detection, and response. Sophos offers industry-leading managed detection and response (MDR) alongside a comprehensive portfolio of cybersecurity technologies — including endpoint, network, email, and cloud security, extended detection and response (XDR), identity threat detection and response (ITDR), and next-gen SIEM. Together with expert advisory services, these capabilities help organizations proactively reduce risk and respond faster, with the visibility and scalability needed to stay ahead of evolving threats. Sophos goes to market with a global partner ecosystem, including Managed Service Providers (MSPs), Managed Security Service Providers (MSSPs), resellers and distributors, marketplace integrations, and cyber risk partners, giving organizations the flexibility to choose trusted relationships when securing their business. Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com . Role Summary We are seeking a skilled Business Systems Analyst to configure and enhance our Zuora Revenue (RevPro) platform, translating revenue accounting and reporting needs into clear requirements, robust functional designs, and scalable system configurations. This role is pivotal in ensuring accurate, compliant revenue recognition outcomes and reliable downstream reporting across a global, subscription-based business. You will do well in this role if you have hands-on experience with Zuora Revenue (or a similar revenue recognition system) and a solid foundation in revenue recognition concepts (ASC 606 / IFRS 15). You will work closely with Finance (Revenue Accounting), Business Operations, and upstream system teams (e.g. Zuora Billing, Salesforce, SAP/GL) to deliver well-tested changes, improve data quality, and support stable end-to-end data flows into Zuora Revenue. This role suits someone who enjoys digging into real-world scenarios, communicating clearly, and steadily building expertise, while also offering enough breadth and complexity to keep experienced candidates challenged.

What You Will Do

• Elicit, document, and validate business requirements and process flows for revenue accounting and reporting (e.g. order-to-revenue, contract modifications, allocations, holds, and releases).
• Translate requirements into scalable Zuora Revenue configuration by maintaining revenue rules and templates, SSP inputs, allocation logic, accounting setups, and reporting outputs.
• Provide solution options, estimates, and delivery plans, and work with cross-functional stakeholders to clarify requirements and recommend scalable approaches.
• Partner with Finance (Revenue Accounting), Business Operations, and upstream system teams (e.g. Zuora Billing, Salesforce, SAP/GL) to ensure accurate end-to-end data flow into Zuora Revenue.
• Use AI tools responsibly to improve productivity and quality—leveraging Zuora’s in-product AI where available and Microsoft Copilot to analyze logs and data extracts, research Zuora functionality, and support configuration and testing decisions, while validating outputs for accuracy, security, and compliance.
• Support design and delivery of integrations and data loads (e.g. order, invoice, credit memo, and usage feeds), including field mapping, file specifications, data quality checks, and reconciliation.
• Promote continuous improvement across the team by identifying repeatable patterns, automating manual steps where feasible, and improving testing, peer reviews, environment hygiene, and operational readiness.
• Create and execute test scenarios (SIT/UAT), including expected accounting outcomes; triage defects and collaborate with engineers/vendors to remediate issues.
• Provide day-to-day operational support for Zuora Revenue, including troubleshooting revenue exceptions, understanding error patterns, and driving root cause fixes and preventative controls.
• Produce and maintain high-quality documentation (requirements, configuration notes, decision logs, runbooks, and knowledge articles) using AI tools (e.g. Copilot) to improve draft quality, structure and completeness.

What You Will Bring Essential:

• 6-8 years of experience as a Business Systems Analyst / Functional Analyst configuring and supporting Zuora Revenue or a comparable revenue recognition system.
• Understanding of revenue recognition concepts (e.g. ASC 606 / IFRS 15), including performance obligations, allocations, contract modifications, and revenue schedules.
• Understanding of Zuora Revenue configuration including revenue rules and templates, SSP inputs, allocation logic, accounting setups, and reporting outputs.
• Hands-on experience gathering requirements, writing user stories/acceptance criteria, and translating them into Zuora Revenue configuration and/or detailed functional specifications.
• Practical experience using AI tools as part of daily work (e.g. Zuora’s AI/LLM capabilities and Microsoft Copilot) to accelerate configuration research, draft functional documentation, summarise requirements, and support troubleshooting (while validating outputs and following responsible AI practices).
• Proactive team mindset and ability to handle time-sensitive, business-critical operational issues with appropriate urgency and attention to detail.
• Strong analytical skills: comfortable working with data extracts, error reports, and reconciliations to diagnose issues and propose fixes.
• Experience working with upstream/downstream integrations and data feeds (e.g. Zuora Billing, Salesforce, SAP/GL), including field mapping, data validation, and reconciliation.
• Testing experience across the delivery lifecycle (SIT/UAT), including designing test cases, executing tests, and managing defects through to resolution.
• Clear written and verbal communication skills, with the ability to explain accounting/system outcomes to both technical and non-technical stakeholders.
• Strong documentation discipline: produces high-quality runbooks, process notes, and configuration documentation that others can follow.
• Desirable Desirable:
• Zuora Revenue certification(s) and/or relevant accounting qualification exposure (e.g. revenue accounting background).
• Experience with period-end activities and revenue close processes (e.g. reconciliations to subledger/GL, audit support, control evidence).
• Experience supporting Zuora Billing and understanding of subscription lifecycle concepts (orders, subscriptions, amendments, invoices, credits) and how they impact revenue.
• Familiarity with agile delivery practices (user stories, backlogs, sprint ceremonies) and working with distributed teams.
• Experience using automation tools (e.g. Power Automate) or scripting to reduce manual operational effort, improve data quality checks, or streamline reporting.
• Knowledge of IT security and architecture basics relevant to enterprise applications (e.g. least privilege, audit logging, data handling). #B2

Ready to Join Us? At Sophos, we believe in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they don't check every box in a job description. We challenge that notion. Your unique experiences and skills might be exactly what we need to enhance our team. Don't let a checklist hold you back – we encourage you to apply.

What's Great About Sophos?

• Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. While we are a remote first organization, applicants must have legal authorization to work in the jurisdiction where the position is posted, without requiring employer sponsorship.
• Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit
• Employee-led diversity and inclusion networks that build community and provide education and advocacy
• Annual charity and fundraising initiatives and volunteer days for employees to support local communities
• Global employee sustainability initiatives to reduce our environmental footprint
• Global fitness and trivia competitions to keep our bodies and minds sharp
• Global wellbeing days for employees to relax and recharge
• Monthly wellbeing webinars and training to support employee health and wellbeing

Our Commitment To You We’re proud of the diverse and inclusive environment we have at Sophos, and we’re committed to ensuring equality of opportunity. We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants who can contribute to the diversity of our team. All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation. We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know.

Data Protection If you choose to explore an opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos. If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights. For more information on Sophos’ data protection practices, please consult our Privacy Policy Cybersecurity as a Service Delivered | Sophos We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.