Zuora Billing

Role & responsibilities

Responsibilities

• Lead end-to-end architecture and complex product catalog design within Zuora Billing, including charge models, subscription lifecycle management, and scalable 02C/OTR solution design aligned to business and finance processes.
• Drive advanced Zuora configurations including custom workflows (automation, integrations, error handling), mediation and data transformation pipelines, advanced billing rules, custom rating logic, multi-entity/multi-currency global setups, custom reports/data sources, and billing performance optimization.
• Design, build, and support robust integrations between Zuora and enterprise systems (Oracle ERP, tax engines, payment gateways, CRM, data platforms), including API-based integrations, middleware flows, automated reconciliations, and audit control mechanisms.
• Create, manage, and refine custom roles, user groups, privilege assignments, and domain-level permissions. Manage Segregation of Duties , ITGC, ITAC control development and SOD mitigation
• Own post-go-live production support, including incident management (P1/P2), root cause analysis, change and release management, operational stability, and support for financial close and compliance processes.
• Lead full lifecycle implementations (requirements through hypercare), provide governance and technical leadership, mentor team members, ensure documentation and knowledge transfer, and represent Zuora architecture in executive and cross-functional design forums.
• Develops and executes system conversion and implementations.
• Lead cross-functional requirement sessions to elicit, document and analyze business requirements and functional specifications. Includes identifying unspoken or conflicting requirements and challenging the norm.
• Manage KLO operations and stakeholders support with daily activities, Financial close, reconciliations etc

Qualifications

• Strong knowledge with at least 4 years of experience working on Zuora subscriptions, billing, product and pricing management
• Must have knowledge on integrations around Zuora with Salesforce, Oracle ERP, Banks, Payment Gateways, and Avalara tax.
• Expertise in Zuora platform, objects, Custom events and Zuora workflows.
• Knowledge on developing and executing system conversion and implementations.
• Good understanding of Customer aging, AR to GL reconciliation and month end processes
• Should have a good knowledge of change management, Agile methodologies.
• B.Tech or an MBA graduate.

Preferred candidate profile