Zuora Billing Business Systems Analyst (BSA)

Zuora Billing Business Systems Analyst (BSA)

Experience: 5+ Years, with 3+ years of relevant Zuora experience
Location: Chennai / Bangalore / Hyderabad / Pune / Gurgaon
Work Mode: Hybrid 3 Days WFO
Shift: 2:00 PM – 11:00 PM IST
Budget: Up to 20 LPA
Payroll: Haparz
Domain: Finance / Revenue
Notice Period: Immediate / Short Notice preferred

Role Overview

We are looking for an experienced Zuora Billing Business Systems Analyst (BSA) to support and enhance subscription billing and revenue-related business processes. The ideal candidate should have strong hands-on experience with Zuora Billing configuration, billing workflows, integrations, invoicing, and subscription-based business models.

This role requires someone who can understand business requirements, translate them into Zuora solutions, work closely with technical and business stakeholders, and support end-to-end billing processes.

Key Responsibilities

• Analyze business requirements related to subscription billing, invoicing, payments, amendments, renewals, cancellations, and revenue processes.
• Configure and maintain Zuora Billing based on business and functional requirements.
• Work with subscription-based billing models including recurring, usage-based, one-time, and hybrid billing scenarios.
• Configure billing rules, product catalog elements, rate plans, charges, billing schedules, invoices, and related workflows.
• Understand and support end-to-end order-to-cash and subscription-to-revenue processes.
• Work with stakeholders to define billing requirements and translate them into functional specifications.
• Support integrations between Zuora and CRM, ERP, payment, tax, revenue, and other enterprise systems.
• Analyze billing and invoicing issues and coordinate with technical teams for resolution.
• Validate billing calculations, invoice generation, amendments, renewals, credits, adjustments, and account changes.
• Support revenue recognition processes and understand their impact on billing and finance operations.
• Prepare functional requirements, process documentation, test scenarios, and business validation cases.
• Participate in SIT, UAT, regression testing, defect analysis, and production issue resolution.
• Collaborate with Finance, Revenue Operations, Product, Engineering, QA, and other business teams.
• Identify opportunities to improve billing processes, automation, controls, and operational efficiency.

Candidate Profile

• 5+ years of overall experience in business systems analysis, billing systems, or related technology roles.
• 3+ years of relevant hands-on Zuora Billing experience.
• Strong practical knowledge of Zuora Billing configuration, workflows, and integrations.
• Good understanding of subscription billing and SaaS business models.
• Strong knowledge of invoicing, billing schedules, amendments, renewals, cancellations, credits, and adjustments.
• Understanding of revenue recognition and finance/revenue processes.
• Experience working with CRM, ERP, payment, tax, or other downstream/upstream integrations is preferred.
• Strong requirements gathering and functional documentation skills.
• Experience in Agile delivery environments and working with cross-functional teams.
• Good analytical, problem-solving, and stakeholder management skills.