Zscaler Analyst

Role & responsibilities

• Maintain Content Filtering / Proxy configurations 
• Implement, Test and Validate Content Filtering configuration changes. 
• Perform testing of necessary web filtering policies.
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• Provide web filtering reports when requested through Service Management 
• Submit Service Management requests for blacklisting/ whitelisting or modifying web filtering policies. 
• Processes request(s) tickets that are assigned to the content filtering support groups in Service Management. 
• Resolve incident ticket(s) to restore service within specified Service Level Agreements (SLAs).
• Work on action tasks for Problem Management process. 
• Implement configuration and system changes following Service Management change management process. 
• Provide and maintain documentation for Web content filtering services.
• Manage the Zscaler Internet Access minor and major patches by working closely with Zscalar team who will be applying patches on Zscalar cloud based ZIA 
• ZPA
  Daily review of Client ZPA dashboard
• Review Dashboard for errors and issues
• Log tickets for unexpected errors as they may be symptoms of larger errors (i.e. a server is down)
• Provide checks in dashboard to monitor for discovered servers
• Ensure log are forwarded to Client SIEM
• Monitor for unexpected blocks and errors
• Monitor for connector usage (500mps/connector)
• Review access related tickets from end users
• Assist in implementing micro-segmentation of policy
• Ensure that Connectors update every week, primary then secondary by working closely with Zscaler