ZR_318 Analyst, Customer Support Voice (MXM - Afterhours)

Responsibilities

• Be able to have On-Point communication in a proficient manner
• Relay all information needed & as provided
• Address customers in a professional and respectful manner
• Take ownership of issues in order to follow-up on outstanding requests and escalate issues when necessary
• Maintain up-to-date knowledge on business areas
• Maintain broad knowledge about companys products and services
• Consistently communicating new issues to managers so as a company we can establish a solution to the problem

Requirements

• Should have scored 60% & above throughout academics - B.Com Graduate
• Customer Support Experience in US. Business Environment - Banking or Financial Servixes preferred.
• Good Communication Skills (English USA)
• Sensitization in American Culture
• Open to work in Night Shift
• Proficiency in Typing (35 wpm)
• Ability to handle distressed Customers
• Accountability is required from each individual
• 5 days a week (Alternate offs); Graveyard Shift

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.