ZR_303_Analyst : Partner Service Excellence
Finxera · Chandigarh · onsite · Posted 70d ago
About a minute. You'll make an account on the way through.
About this role
This would include, however, not limited up to:
-Document Management
-Transaction Processing
-Payments Investigation
-Reporting
An ideal candidate shall be learning-focused, intellectually curious, results-oriented, high-energy professional who is a structured thinker, comfortable in building trust- based relationships with clients and across the company
Responsibilities:
-Creditor Outreach & Inbound Query Handling (Voice & Web)
- Transaction Processing
-CRM Updation.
-Document Processing.
-Mailbox Updation.
-Report Compilation.
-Take ownership of issues & tasks to follow-up on outstanding requests and escalate issues when necessary.
-Maintain up-to-date knowledge on business area.
-Maintain broad knowledge about companys products and services.
-Consistently communicating new issues to managers so as a company we can establish a solution to the problem
Requirements
Required Skills & Qualifications:
-B.Com Graduate
-Transaction Processing - Banking or Financial Services in Voice Environment preferred (Phone banking)
- Basic MS Office Knowledge
- Good Spoken & Written Business Communication Skills (English USA)
- Open to work in Night Shift
- Proficiency in Typing (35 wpm)
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