Zoom or Teams Engineer

Zoom/Teams Engineer

Migrates and configures voice, video, and messaging platforms (Microsoft Teams, Zoom) for acquired users, ensuring continuity of collaboration and telephony services through cutover.

Reports to: Project Lead / Collaboration Lead

Key Responsibilities

• Configure and migrate Teams/Zoom tenants, including phone system (Teams Phone/Zoom Phone) settings
• Coordinate number porting and voice routing changes with telecom carriers
• Set up calling policies, meeting policies, and device provisioning for end users
• Validate voice, video, and messaging functionality post-cutover
• Support fax and legacy voice service migrations where applicable
• Troubleshoot call quality, device pairing, and integration issues during hypercare

Required Qualifications

• 5+ years administering Microsoft Teams and/or Zoom at an enterprise level, including telephony
• Experience with number porting, SBCs, and voice routing
• Familiarity with meeting room devices and conferencing hardware

Preferred Qualifications

• Microsoft Teams Administrator Associate or Zoom certification
• Experience migrating from legacy PBX/voice systems and cloud fax solutions