Zoom Engineer

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. We're looking for an experienced Zoom Engineer to join our global collaboration engineering team. In this role, you'll be the backbone of how our colleagues connect — keeping meetings running, integrations humming, and our Zoom environment secure, scalable, and ahead of the curve. This is a hands-on, high-impact position. You’ll work closely with IT, security, and business teams across our global footprint to design, deploy, and optimize Zoom across all its dimensions: Meetings, Phone, Rooms, Webinars, and Contact Centre.

What You’ll Do

• Own the day-to-day administration, configuration, and health of our Zoom environment, including Meetings, Phone, Rooms, Webinars, and Contact Centre.
• Lead the design and implementation of Zoom platform upgrades, migrations, and new feature rollouts.
• Build and maintain integrations between Zoom and enterprise systems including Microsoft 365, SSO/IdP providers, CRM platforms, and collaboration tools.
• Develop automation and scripting solutions using the Zoom API to streamline provisioning, reporting, and user lifecycle management.
• Monitor platform performance, troubleshoot escalated issues, and drive root-cause analysis to prevent recurrence.
• Partner with our InfoSec and compliance teams to enforce security policies, access controls, and data governance within Zoom.
• Produce and maintain clear technical documentation: architecture diagrams, runbooks, and configuration standards.
• Support end-user enablement by working with HR and training teams to build adoption and best-practice guidance.
• Stay current with Zoom’s product roadmap and advise the business on emerging capabilities and how to put them to work.

What We’re Looking For Essential Experience

• 5+ years of dedicated Zoom administration and engineering experience in an enterprise environment.
• 10+ years of overall technology experience, spanning network, unified communications, cloud platforms, or enterprise IT.
• Hands-on expertise across the full Zoom portfolio: Meetings, Phone, Rooms, Webinars, and Events.
• Proven ability to build and maintain Zoom API integrations and automation using Python, PowerShell, or similar.
• Experience integrating Zoom with identity providers (Okta, Azure AD, or equivalent) and enterprise directories.
• Strong understanding of networking fundamentals: SIP, WebRTC, QoS, firewalls, and DNS as they relate to video and voice traffic.
• Demonstrated experience managing Zoom security configurations, including E2EE, data residency, and compliance archiving.

Advantageous Skills

• Zoom Certified Engineer or Administrator certification.
• Familiarity with ITIL or similar service management frameworks.
• Experience with SD-WAN or network optimisation for real-time media.
• Working knowledge of Microsoft Teams or Cisco Webex environments for interoperability scenarios.