Zonal Training Manager - Mortgage - Mumbai

Role & responsibilities

• Develop and implement training strategies for Mortgage, Home Loan, and LAP businesses across the zone.
• Conduct induction, product, process, sales, and compliance training for branch and sales teams.
• Identify skill gaps and design learning interventions to improve productivity and business performance.
• Ensure employees are updated on lending policies, underwriting guidelines, regulatory requirements, and market trends.
• Monitor training effectiveness through assessments, certifications, and performance metrics.
• Partner with Business, Operations, Credit, and HR teams to drive capability building and support business growth.
• Lead and mentor regional training teams to ensure consistent learning delivery across the zone.
• Drive digital learning initiatives and maintain training compliance across all locations.

Preferred candidate profile

• Minimum 12+ years of experience in the Mortgage, Home Loan (HL), or Loan Against Property (LAP) domain, with a strong understanding of products, processes, and lending operations.
• Proven experience in training and capability development for sales, credit, operations, and branch teams.
• Strong knowledge of underwriting guidelines, compliance requirements, and regulatory frameworks related to retail lending.
• Excellent presentation, communication, and stakeholder management skills.
• Experience in designing and delivering training programs, assessments, and performance improvement initiatives.
• Ability to manage training delivery across multiple locations and support business growth through effective learning interventions.