Zonal Service Manager (South) 3-Wheeler Business

Overview of The Role:

We are looking for a Zonal Service Manager South to own and elevate the after-sales service experience for Amperes rapidly growing EV customer base across South India. This role sits at the intersection of service operations, dealer performance, customer experience, and EV technology. You will be responsible for driving service excellence across the zone - from workshop productivity and dealer capability to vehicle diagnostics, technical escalations, and customer satisfaction. We are looking for someone equally comfortable reviewing dealer performance metrics with leadership and getting hands-on with complex EV service issues on the workshop floor.

What you'll own

• Own the overall after-sales service performance across the South zone, covering dealer workshops, service quality, customer experience and operational KPIs.
• Drive dealer service performance through regular reviews, performance improvement plans, capability building and governance.
• Monitor and improve key service metrics including TAT, repeat repairs, first-time-right, vehicle uptime, warranty performance, customer complaints and service satisfaction.
• Build strong technical capability across the dealer network through training, audits, technical interventions and process adherence.
• Diagnose and drive resolution of complex EV technical issues, including BMS, battery, charging, controller, electrical and vehicle-level concerns.
• Act as the escalation point for critical technical and customer issues, ensuring timely root-cause analysis and closure.
• Partner closely with Service, Quality, Engineering, Warranty, Sales and Product teams to identify recurring field issues and drive corrective actions.
• Use dealer and field data to identify trends, prevent repeat failures and improve overall vehicle and service reliability.
• Conduct regular dealer audits and workshop assessments, ensuring adherence to OEM service standards, processes, tools and infrastructure requirements.
• Drive effective warranty and claims management, balancing customer resolution with process and cost discipline.
• Improve customer experience by strengthening service responsiveness, complaint resolution and dealer service standards.
• Track regional service performance through dashboards and reviews, translating data into clear actions and measurable improvements.
• Support network expansion by assessing service readiness, workshop infrastructure, manpower and technical capability across new and existing dealerships.
• Drive a culture of ownership, accountability and continuous improvement across the regional service ecosystem.Own the overall after-sales service performance across the South zone, covering dealer workshops, service quality, customer experience and operational KPIs.

What We're Looking For

• 10+ years of experience in after-sales/service operations, preferably within the automotive or EV industry.
• Strong experience managing dealer service networks and regional/zonal after-sales operations.
• Hands-on understanding of automotive electrical/electronic systems and EV architecture.
• Good working knowledge of BMS, battery systems, charging systems, controllers, diagnostics, and EV troubleshooting.
• Strong analytical and problem-solving skills with the ability to convert service data into actionable interventions.
• Demonstrated ability to influence and manage dealer partners while maintaining strong customer and business focus.
• Comfortable working in a high-growth, field-intensive environment with frequent travel across the region.
• Strong communication, stakeholder management, and escalation management skills.
• Engineering/technical qualification in Automobile, Mechanical, Electrical, Electronics or a related discipline would be preferred.