Zonal Sales Manager

Company: Alankit Limited
Department: Business Correspondent / Financial Inclusion
Location: North Region(Lucknow, Chandigarh, Jaipur)
Experience: 815 Years
Employment Type: Full-Time

Job Summary

We are looking for an experienced and result-oriented Zonal Manager – Business Correspondent to lead and expand Alankit's Business Correspondent (BC) business across the North Region.

The role will be responsible for business development, revenue growth, partner/bank coordination, channel expansion, team management, operational performance and compliance across the assigned geography. The ideal candidate should have strong experience in BC/BF, banking correspondent, financial inclusion, digital banking or assisted banking operations, with a proven track record of managing large geographies and field teams.

Key Responsibilities

1. Business Development & Growth

• Drive overall BC business growth, revenue and profitability across the North Region.
• Develop and execute regional business plans in line with organizational targets.
• Identify new markets, districts, branches and potential business opportunities.
• Expand the BC network through Business Correspondents, CSPs, BC agents and channel partners.
• Achieve targets for customer acquisition, transactions, revenue and active BC points.

2. Bank & Institutional Coordination

• Develop and maintain strong relationships with partner banks, financial institutions and other stakeholders.
• Coordinate with banking partners for onboarding, operations, service delivery and business expansion.
• Ensure timely resolution of operational and commercial issues with partner institutions.
• Participate in business reviews and strategic discussions with banking partners.

3. Team & Channel Management

• Lead and manage regional/state-level sales and operations teams.
• Set targets and monitor performance of Area/Regional Managers and field teams.
• Recruit, train, motivate and retain BC channel partners and field personnel.
• Conduct regular performance reviews and ensure achievement of business targets.
• Drive productivity and activation of the BC network.

4. Operations & Service Delivery

• Monitor day-to-day functioning of BC/CSP outlets across the region.
• Ensure smooth delivery of banking and financial services through the BC network.
• Monitor transaction volumes, customer acquisition, service quality and outlet productivity.
• Identify operational gaps and implement corrective measures.
• Ensure timely resolution of customer and channel-partner complaints.

5. Compliance & Risk Management

• Ensure strict adherence to RBI, banking partner, regulatory and internal compliance guidelines.
• Monitor KYC, customer onboarding, documentation and BC outlet compliance.
• Ensure proper implementation of operational controls and audit requirements.
• Coordinate with compliance and audit teams for timely closure of observations.
• Monitor fraud risks, suspicious activities and operational discrepancies.

6. MIS & Performance Monitoring

• Prepare and review regional MIS, business dashboards and performance reports.
• Track revenue, transactions, active outlets, customer acquisition and productivity metrics.
• Analyze business trends and recommend strategies for improvement.
• Present periodic performance reports to senior management.

Key Performance Indicators (KPIs)

• Regional revenue and profitability
• New BC/CSP onboarding
• Active BC outlet percentage
• Transaction volume and value
• Customer acquisition
• Business partner expansion
• BC/field team productivity
• Customer service and TAT
• Compliance and audit performance
• Attrition and channel retention

Candidate Profile

• Graduate/MBA or equivalent qualification preferred.
• 8–15 years of experience in Business Correspondent, Banking, Financial Inclusion, BFSI, Digital Banking or related businesses.
• Proven experience managing large geographical territories and distributed field teams.
• Strong exposure to BC/CSP/Bank Mitra/Financial Inclusion models.
• Experience in managing relationships with banks and institutional partners.
• Strong business development and revenue-generation orientation.
• Excellent leadership, negotiation and stakeholder-management skills.
• Willingness to travel extensively across the North Region.