Zonal Manager - Tech Transformation
Bajaj Finance · Pune · onsite · Posted 62d ago
Undisclosed12–18 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Summary
Lead the strategy, design, development, and operations of the DMS customer mobile app and web portal, which serve as primary self-service channels for payments, settlements, promisestopay, disputes/requests, statements, and refunds. Delivering key DMS Tech transformation projects: 1. DB Architecture change for sync multiple systems; 2. Vertical Wise DMS One App Version Management; 3. Consolidation of Process (NACH, Death & Insurance Portal & CRM); 4. SFDC CRM evaluation.
Responsibilities - Product Strategy & Roadmap: Define multiyear roadmap for the DMS App & Web including journey enhancements, capability upgrades, UI/UX modernization, and regulatory compliance. Prioritize features based on business value, customer need, compliance impact, and technology feasibility.
- Technology Delivery & Architecture: Lead solutioning and development across Android, iOS, and Responsive Web stacks. Ensure seamless integration with core systems (Indus/Core), OneCRM, Dialer, Segmentation Portal, Payment Gateways, Dispute/Refund Engines, and Analytics.
- Release Management & Operational Excellence: Own release calendars, approval gates, rollout/rollback plans, app store compliance, and hypercare frameworks. Ensure comprehensive documentation: SOPs, runbooks, FAQs, error dictionaries, user guides.
- B Additional Accountabilities: Maintain dashboards, KIDs, and run weekly/monthly leadership reviews.
- Monthly Tracker, MNL, KRA & KPIs tracking & publishing to relevent stakeholders in timely manner.
- Feature prioritization, roadmap direction, and design choices.
- Release gating, rollout strategy, and technical guardrails.
- Control frameworks for security, consent, communication, and payments.
- Balancing rapid iteration with security, stability, and compliance.
- Integrating multiple systems while sustaining performance and reliability.
- Ensuring omnichannel consistency across app, web, and assisted journeys.
- Managing customer diversity (languages, device types, digital maturity).
- a) Qualifications: B.E./B.Tech; Certifications in Product Management, Cloud, Security/Privacy, Agile/SAFe desirable
- b) Work Experience: 12-18 years leading highscale app/web products (preferably BFSI/collections/digital payments); Strong expertise in UX, mobile/web development, payments, compliance, and analytics
- Hands on experience in ZBB, BPR/DPR, Draw.io & process mapping.
Sourced from naukri
Skills
DialerAgilecrmbprRelease Managementprocess mappingOmni Channelmobile appbfsiDigital PaymentsMappingPayment GatewaysAnalyticsAndroidcloudRegulatory ComplianceArchitectureoperationscomplianceProduct Management
About Bajaj Finance
Bajaj Finance
NBFC
64.1k+
employees
1987
39 years old
Pune, Maharashtra
India
About
Bajaj Auto Finance offers Two Wheeler loans, Three Wheeler loans & Quote Loan at low-interest rates.
Industries
NBFCFinancial Services
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