Zonal Manager - Tech Transformation

Location Name: Pune Corporate Office - Weikfield

Job Purpose

Lead the strategy, design, development, and operations of the DMS customer mobile app and web portal, which serve as primary selfservice channels for payments, settlements, promisestopay, disputes/requests, statements, and refunds. Delivering key DMS Tech transformation projects:

• DB Architecture change for sync multiple systems
• Vertical Wise DMS One App Version Management
• Consolidation of Process (NACH, Death & Insurance Portal & CRM)
• SFDC CRM evaluation
  
  

Duties And Responsibilities

A – Key accountabilities pertaining to the role

• Product Strategy & Roadmap
  
  

Define multiyear roadmap for the DMS App & Web including journey enhancements, capability upgrades, UI/UX modernization, and regulatory compliance.

Prioritize features based on business value, customer need, compliance impact, and technology feasibility.

• Technology Delivery & Architecture
  
  

Lead solutioning and development across Android, iOS, and Responsive Web stacks.

Ensure seamless integration with core systems (Indus/Core), OneCRM, Dialer, Segmentation Portal, Payment Gateways, Dispute/Refund Engines, and Analytics.

• Release Management & Operational Excellence
  
  

Own release calendars, approval gates, rollout/rollback plans, app store compliance, and hypercare frameworks.

Ensure comprehensive documentation: SOPs, runbooks, FAQs, error dictionaries, user guides.

B – Additional Accountabilities

Maintain dashboards, KIDs, and run weekly/monthly leadership reviews.

•  Monthly Tracker, MNL, KRA & KPIs tracking & publishing to relevent stakeholders in timely manner.
  
  

Key Decisions / Dimensions

•  Feature prioritization, roadmap direction, and design choices.
•  Release gating, rollout strategy, and technical guardrails.
•  Control frameworks for security, consent, communication, and payments.
  
  

Major Challenges

•  Balancing rapid iteration with security, stability, and compliance.
•  Integrating multiple systems while sustaining performance and reliability.
•  Ensuring omnichannel consistency across app, web, and assisted journeys.
•  Managing customer diversity (languages, device types, digital maturity).
  
  

Required Qualifications And Experience

• Qualifications
  
  

B.E./B.Tech

Certifications in Product Management, Cloud, Security/Privacy, Agile/SAFe desirable

• Work Experience
  
  

12–18 years leading highscale app/web products (preferably BFSI/collections/digital payments)

Strong expertise in UX, mobile/web development, payments, compliance, and analytics

•  Hands on experience in ZBB, BPR/DPR, Draw.io & process mapping.