Zonal Lead - Agency Collections

• Manage and oversee the performance of agency collections teams across multiple locations.
• Develop and implement strategies to improve collection efficiency and reduce delinquencies.
• Build and maintain relationships with key stakeholders, including agents, customers, and internal teams.
• Analyze market trends and competitor activity to identify opportunities for growth and improvement.
• Collaborate with cross-functional teams to develop and launch new products and services.
• Monitor and control expenses to ensure cost-effectiveness and alignment with budgetary goals.

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