Zonal Human Resource Manager

Talent Acquisition & Manpower Planning

• Drive end-to-end recruitment for the assigned zone across stores and support functions.
• Ensure timely manpower availability as per business requirements.
• Partner with Operations Managers/Business Heads for manpower planning and hiring requirements.

2. Employee Lifecycle Management

• Ensure smooth onboarding, induction, confirmation, transfers, promotions and exit processes.
• Ensure employee documentation and HRMS records are updated accurately.
• Monitor attendance, leave and payroll inputs for the zone.
• Address employee queries related to HR policies, benefits and processes.

3. Employee Engagement & Retention

• Drive employee engagement initiatives across outlets and locations.
• Analyse attrition trends and identify key reasons for employee turnover.
• Develop and implement retention initiatives in partnership with Operations.
• Conduct regular outlet/market visits and employee connects.
• Drive employee recognition and reward initiatives.

4. Employee Relations & Grievance Handling

• Act as the primary HR point of contact for employees and Operations teams.
• Address employee grievances and workplace concerns effectively.
• Handle disciplinary matters in line with company policies and defined processes.

5. Performance & Talent Management

• Support implementation of performance management processes across the zone.
• Track employee performance and support managers in handling performance gaps.

6. HR Compliance & Policy Adherence

• Ensure adherence to company HR policies and processes across all locations.
• Ensure statutory and labour law compliance in coordination with the Corporate HR/Compliance team.

7. HR MIS & Analytics

• Prepare and analyse zonal HR dashboards and MIS.
• Track key metrics such as Headcount, Attrition, Hiring TAT, Joining Ratio, Absenteeism and Manpower Cost.

8. Business Partnering

• Work closely with Zonal/Regional Operations Heads and Store Managers.
• Provide HR inputs for manpower planning, productivity and business expansion.
• Act as a bridge between Corporate HR and field operations.
• Support new store openings and business expansion from the people perspective.