Zonal Head-Wealth_ Banking_ Mumbai

The role holder is responsible for leading and managing the affluent banking team across the zone while working closely with the Branch Banking Zonal Business Head (ZBH) to achieve defined business targets. The incumbent must possess strong advisory capabilities and advanced financial planning skills to acquire, nurture, and manage top HNI relationships within the region. Additionally, the role involves building and developing a highperforming affluent team comprising Relationship Managers (RMs), Branch Relationship Heads (BRHs), and Regional Heads (RHs), ensuring consistent delivery of superior client experience and driving overall growth in the affluent business.

Strategy and Planning

Delivery of expected business performance from the zone basis pre-defined goal sheets across various parameters such as Customer Engagement, Liability growth, NTB Acquisition, Portfolio Quality, Product Penetration, Cross-sell of Investments/Insurance/TFX /Assets products.

Driving business growth by identifying opportunities for upselling, cross-selling, and expanding the bank's products and services to existing clients.

Develop financial planning & wealth expertise among RMs.

Strategize along the lines of the organizational requirement and implement through the Regional Heads.

Planning client facing activities and events to maximize engagement and business opportunities.

Policies, Processes & Procedures

Risk Management: Assessing and managing risks associated with client relationships, ensuring compliance with regulations, and implementing measures to mitigate potential issues

Compliance: Ensuring that all client interactions and practices comply with banking regulations and internal policies.

Core Responsibilities

Plays critical role in enhancing business in all core vectors of the zone

Over manage top 100 affluent customers of the zone

Provides expertise on Relationship Management that includes acquisition, retention and enhancements of high value customer portfolios with the help of BD activities in region

Ensures all sales activity is recorded online as per the organizational process defined

People Management

Monitors and enables the achievement of goals and key performance indicators for direct reports and ensures effective implementation of the performance management process in the section.

Develops talent within the team by providing guidance, ongoing feedback, coaching and development opportunities to individuals to enable achievement of the defined goals.

Resource Hiring & Training - Work with HCM to ensure recruitment of RHs and RMs and ensure that all the portfolios are manned and all the affluent clients mapped to the zone are being offered service ensure onboarding as well as refresher training, provide learning through joint calls, ensure positivity and team motivation

Role & responsibilities