Zonal Channel Head

KEY RESPONSIBILITIES & KPIS OF THE ROLE Responsibilities KPIs Strategy and Planning

• Takes effective decisions for his function/role/channel, focusing on the overall business objective and accordingly augment his engagement with the regional/zonal leadership across Retail and Affluent Banking units
• Effectively uses positive influences and counters negative influencers to drive and meet his business objectives
• Should have the ability to effectively engage with top management and articulate/present the progress on defined business objectives

Policies, Processes & Procedures

• NA

Business Development

• Accountable for building the overall CA/SA book for the Retail/Affluent Banking Units.
• Drive the solution-based CA/SA hook strategy by cross selling TPP, CMS, TFX, POS, Business Banking thereby ensuring sustainable CA/SA AMB growth
• Tracks channel productivity across parameters and monitors daily book movement.
• Responsible to maintain the quality of CA/SA business in line with the stated organization and regulatory objectives.
• Responsible for deepening the relationship through M+N, M+1 & M0 strategy.
• Provides expertise to field teams on overall CA/SA business that includes Acquisition, Retention and Enhancements in CA/SA AMBs for Retail/Affluent Banking units.

Customer Relationship Management

• NA

Risk and Internal Control

• Follows risk policy and processes to mitigate the operational, regulatory, financial, informational, and reputational and audit risks as instructed by the departmental manager.
• Periodic evaluation and benchmarking against competition offering and propose recommendations/action to improve in existing product offering to suit customer needs.

People Management

• Monitors and enables the achievement of goals and KPIs and ensures effective implementation of performance management process
• Handling internal and external stakeholders and to demonstrate good Interpersonal skills to facilitate stakeholder support on all processes/system alignment
• Nurtures talent within the field team by providing required guidance and timely feedback through periodic one-on-one sessions

SECTION V: OPERATING NETWORK Internal Regional Heads, Cluster Heads, Branch Managers and Senior Sales Managers External SECTION VI: ROLE PROFILE REQUIREMENTS Education Essential: Graduate or Masters from a recognized university

Preferred: Graduate or Masters from a recognized university Experience Essential: 15-17 years Retail Branch Banking/ CA/SA product teams

Preferred: 15-17 years Retail Branch Banking/ CA/SA product teams with at least 5-7 years in regional leadership role Competencies CORE COMPETENCIES LEADERSHIP/ BEHAVIORAL COMPETENCIES

• Customer and Quality Focus
• Professional Entrepreneurship
• Drive for Results
• Influence and Impact
• Integrity
• Lead and Develop people
• Enables Change
• Build transparent and inclusive teams