Zomato CD

Job Description: Customer Support Executive Zomato Blended Process

Company: Startek

Process: Zomato Blended (Chat + Voice)

Role: Customer Support Executive

Employment Type: Full-Time

Job Overview

Startek is hiring Customer Support Executives for the Zomato blended process, involving both Chat and Voice support. Candidates should have excellent communication skills in Hindi and English and a customer-focused approach.

Roles & Responsibilities

Handle customer queries through voice calls and chat support.

Resolve customer concerns related to orders, deliveries, cancellations, refunds, and other queries.

Provide accurate and timely resolutions while maintaining service quality.

Maintain professional communication with customers.

Follow process guidelines and standard operating procedures.

Achieve defined quality, productivity, and customer satisfaction parameters.

Maintain accurate records of customer interactions.

Eligibility Criteria

Undergraduates and graduates can apply.

Freshers and experienced candidates are eligible.

Excellent and fluent English and Hindi are required.

Candidates must have their own laptop.

Stable Wi-Fi/internet connectivity is mandatory.

Willingness to work in rotational shifts, including night shifts.

Rotational weekly offs.

Only candidates with strong verbal and communication skills will be considered.

Benefits

PF & ESIC benefits available.

Quarterly performance bonus.

Opportunity to work with a reputed organization and gain experience in customer service.

Shift Details

9-hour rotational shifts.

Rotational weekly offs.

Night shifts included.

Leave restrictions applicable during the initial 90 days of joining.

Festival leaves are not available.

Important Note

Startek does not charge any fee or recruitment charges from candidates at any stage of the hiring process.

Interested candidates can apply now for further interview updates.

Language Proficiency: Fluent English and Hindi.

Contact no - [phone removed] HR Anik

Interested candidates may join this group:

https://chat.whatsapp.com/IB2tMjOQfFUDD2NiZpnrrf?mode=gi_t