Zoho Specialist

General Description

The Zoho Specialist will be responsible for administering, developing, and optimizing the company's technology platforms, with a primary focus on Zoho CRM and Zoho FSM, as well as other modules within the Zoho suite. This position combines the responsibilities of a developer, IT administrator, and digital process consultant, ensuring that technology tools support the company's strategic goals and operational efficiency.

Core Responsibilities1. Zoho Administration & Development

• Configure, customize, and manage Zoho CRM, Zoho FSM, and other Zoho modules.


• Develop custom functions using Deluge, APIs, and automation workflows.


• Create reports, dashboards, and performance metrics aligned with company objectives.


• Ensure seamless integration between Zoho and other business applications.

2. IT Support & Troubleshooting

• Address and resolve hardware, software, and network-related issues.


• Maintain system security and ensure all IT systems remain up to date.


• Monitor and optimize the performance of computers, systems, and digital platforms.

3. Digital Project Management

• Analyze internal processes and recommend improvements through Zoho and other technology solutions.


• Lead the implementation of new applications and system modules.


• Train employees on the proper use of Zoho and other digital tools.

4. Innovation & Optimization

• Research and evaluate emerging technologies that can enhance company productivity.


• Automate repetitive processes to maximize efficiency.


• Recommend improvements to the organization's technology infrastructure.

Minimum Position RequirementsEducation / Experience

• 3+ years of experience working with Zoho CRM, Zoho FSM, or other Zoho modules.


• Experience in programming, including Deluge, JavaScript, Python, and APIs.


• Previous experience in technical support and IT systems administration.

Competencies

• Strong problem-solving skills for complex issues.


• Analytical thinking and results-oriented mindset.


• Excellent communication skills and the ability to train and support others.


• Ability to work both independently and as part of a team.


• Capability to manage multiple projects simultaneously.


• Strong interpersonal and relationship-building skills.


• Proficiency in mathematics, statistics, and data analysis.


• Excellent planning and organizational abilities.


• Customer and service-oriented approach.


• Ability to prioritize effectively and handle multiple tasks.

Physical Requirements

• Ability to remain seated and work at a computer for extended periods.


• Perform repetitive hand and finger movements while using a keyboard, mouse, and other electronic devices.


• Maintain visual focus on computer screens and technological equipment for prolonged periods.


• Have an appropriate home workspace that supports ergonomic and safe working conditions.


• Occasionally lift or move light technology equipment (e.g., laptop computers, accessories, or peripherals).

*Position Remote