Zoho One & AI Engineer / Business Systems Specialist

CAREER OPPORTUNITY - CHENNAI, INDIA
BRITE DECKING
Zoho One & AI Engineer / Business Systems
Specialist
Full-time / Long-term engagement | Chennai preferred | Supporting an Australian business
Location
Chennai, India (hybrid/remote arrangement can be discussed)
Brite Decking - Australia
Company
Role Type
Zoho One administration, automation, integration and AI enablement
3-6+ years relevant experience preferred
Experience
Indicative Salary
INR 8-15 lakh per annum, depending on capability and experience
About Brite Decking
Brite Decking is an Australian supplier of composite decking, external cladding, acoustic panels and related outdoor
building products. Our business is strongly driven by digital lead generation, multi-state sales operations, e-commerce
and cloud-based business systems. We use Zoho One as a core operating platform, together with Google
Workspace, Gemini, ChatGPT Business, Claude, RingCentral, Twilio, call-tracking tools, Shopify/WordPress and
major digital advertising platforms.
The Opportunity
We are looking for a hands-on Zoho One & AI Engineer / Business Systems Specialist based in Chennai who can
become a long-term technology partner to Brite. This is not a narrow developer role. The successful candidate should
understand business processes, configure and improve Zoho applications, build automations and integrations, and
help us progressively introduce AI into sales, marketing, customer service, operations and management reporting.
Key Responsibilities
Own the day-to-day administration, optimisation and continuous improvement of the Brite Zoho One environment.
Enhance Zoho CRM lead, contact, deal/opportunity and activity management, including layouts, scoring,
assignment rules, workflows, Blueprints, dashboards and sales-agent productivity views.
¢ Implement and improve Zoho applications such as CRM, Books, Inventory, SalesIQ, Campaigns/Marketing
Automation, Bookings, Analytics, Flow, Forms and Commerce where required.
¢ Build integrations between Zoho and external systems such as RingCentral, Twilio, call-tracking platforms,
Shopify/WordPress, Google Workspace and advertising platforms.
¢ Use Zoho APIs, webhooks, Deluge, Zoho Flow and other integration tools to automate repetitive business
processes.
¢ Help establish AI-assisted workflows using ChatGPT/OpenAI, Gemini and Claude while keeping Zoho as the system
of record.
¢ Create AI use cases for lead qualification, sales follow-up, call summaries, customer service, content generation,
reporting and management insights.
¢ Improve data quality, duplicate management, field governance, permissions, roles, profiles, sandbox testing and
change control.
¢ Build management dashboards that connect marketing source -> lead -> opportunity -> sale -> revenue/gross profit.
¢ Document systems, workflows, SOPs and integrations and train Brite staff when changes are introduced.
Required Skills & Experience
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¢ Strong hands-on experience with Zoho One, particularly Zoho CRM.
¢ Experience with Zoho Books and/or Inventory is highly desirable.
¢ Strong understanding of CRM workflows, lead management, sales pipelines and automation.
¢ Working knowledge of Deluge scripting, APIs, REST, webhooks and integration concepts.
¢ Experience with Zoho Flow or equivalent integration/automation platforms.
¢ Practical exposure to AI tools such as ChatGPT/OpenAI, Gemini and/or Claude.
¢ Ability to convert business requirements into practical system solutions.
¢ Good English communication and documentation skills.
¢ Comfort working remotely with an Australian management team and users across different locations.
Highly Desirable
¢ Experience integrating telephony, SMS or call-tracking systems with CRM.
¢ Experience with Shopify, WordPress or e-commerce workflows.
¢ Experience with Google Ads, Meta Ads, analytics or marketing attribution data.
¢ Understanding of AI agents, retrieval/knowledge systems, prompt engineering and secure enterprise AI use.
¢ Experience supporting a sales-led SME or multi-location business.
What Success Looks Like
¢ Faster lead response and stronger lead prioritisation.
¢ Better CRM adoption by sales agents.
¢ Accurate attribution of leads and revenue to marketing channels.
¢ Less manual data entry through automation.
¢ More reliable management reporting and dashboards.
¢ Progressive introduction of safe, measurable AI workflows across the business.
¢ A well-documented, maintainable Zoho and AI ecosystem that does not depend on one individual.
Compensation
Indicative market range: INR 8-15 lakh per annum for a strong mid-level candidate, with flexibility for exceptional
candidates who bring deeper Zoho architecture, integration and AI capability. Final compensation will depend on
experience, technical depth, communication ability and the proposed employment/contract structure.
Application Process
Please submit your CV together with a short summary of your Zoho One experience, examples of CRM/automation
projects completed, any AI/integration projects you have worked on, your current location, current compensation,
expected compensation and availability to commence.
Shortlisted candidates may be asked to complete a practical paid assessment based on a real
Brite workflow - for example lead scoring, CRM automation, Zoho integration or an AI-assisted
process.
Brite Decking is looking for someone who wants to build and improve systems over the long term - not
simply close individual support tickets.
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