Zendesk Developer

Company Description Radix2 Tech Solutions helps organizations transform their businesses using powerful and adaptable CRM solutions. The company focuses on meeting current operational needs while enabling future growth and innovation. By leveraging modern technologies and best practices, Radix2 Tech Solutions designs and implements CRM systems that improve customer engagement and streamline workflows. Team members have opportunities to work with forward-looking clients and contribute to solutions that unlock new business opportunities.

We're looking for an experienced Zendesk Developer to help build, customize, and administer our Zendesk implementation. This starts as a part-time contract engagement with the opportunity to transition to full-time based on fit and business need.

• Minimum 3 years of hands-on Zendesk experience, spanning both development and administration
• Strong knowledge of the Zendesk Apps Framework (ZAF) and Sunshine platform for custom app development
• Proficiency with Zendesk APIs (REST and GraphQL) and JavaScript/Node.js
• Hands-on experience with Zendesk Support administration: triggers, automations, macros, business rules, SLAs, and views
• Experience configuring ticket forms, fields, and multi-brand / multi-channel routing
• Familiarity with Zendesk Guide (knowledge base setup and customization) and Zendesk Talk (as applicable)
• Experience with user role and permission management, groups, and organizations
• Ability to work independently and communicate clearly in an async, remote setup

• Experience integrating Zendesk with CRM platforms (Salesforce, HubSpot, etc.)
• Experience with Zendesk Sell or Explore (reporting/analytics)
• Prior work in a consulting or client-facing environment

• Start: Part-time contract, hours flexible
• Path: Potential transition to full-time based on performance and mutual fit
• Location: Remote