Yardi Support Specialist

Job Title - Yardi Helpdesk

Location - Ahmedabad, Gujarat

Mode - Onsite (Work from office)

About the Company:

Relay Human Cloud is a young & dynamic company that helps some of the top US-based companies to expand their team internationally. Relay is a truly global company having its operations in US, India, Honduras, and Mexico (We are also adding a few more countries soon). Our core focus is to enable companies to connect with the best international talent. Relay helps its clients in majorly following areas: Accounting & Finance, Administration, Operations, Space Planning, Leasing, Data Science, Data Search, Machine Learning and Artificial Intelligence etc. Relay India operates from Ahmedabad and Vadodara offices. The principals and founders of Relay Human Cloud have been focused on delivering high-quality operations in cutting-edge companies for their entire careers.

Job Summary:

We are looking for Yardi Helpdesk professionals with strong Yardi system knowledge and experience in troubleshooting user issues. Ideal candidates have prior Yardi technical support experience or an accounting background with exposure to Yardi application or tech support. Excellent communication skills with both technical and non-technical users are essential.

Responsibilities:

Tier 1 — Initial Support

• Serve as the first point of contact for Yardi-related questions and support requests

• Provide guidance on navigation, password resets, and other basic functionality issues

• Log, track, and escalate unresolved issues to higher tiers

Tier 2 — Advanced Support

• Troubleshoot and resolve more complex issues within Yardi modules (Commercial, Residential, PayScan, Voyager, etc.)

• Analyze system or configuration errors and provide user training as needed

• Collaborate with internal teams to ensure system efficiency and data accuracy

Tier 3 — Specialized Support

• Address advanced or recurring technical problems that require deep Yardi expertise

• Perform detailed system diagnostics and coordinate with IT for bug fixes or integrations

• Support system upgrades, patches, and testing

Qualifications:

• Minimum 3 years of Yardi experience in Yardi Core Voyager, Residential (Multi-Family), Commercial, Rent Cafe, and Job Cost modules.
• Bachelor's degree in business, accounting, information Management, or similar.
• Yardi Ticket System Administration: Promptly troubleshoot and resolve technical issues to support Yardi Core Voyager, Residential, Commercial, Rent Cafe, and Job Cost modules
• Responsible for providing technical assistance and support related to multiple software systems. Responds to queries, isolates problems, and determines and implements solutions.

Why Join Relay Human Cloud

Opportunities to work with global clients

Dynamic and collaborative work environment

Excellent work-life balance – 5-day workweek

Comprehensive health & accident insurance

Generous paid time off and holidays

Complimentary lunches & dinners

Quarterly, Semi-Annual & Annual recognition, rewards, and giveaways

Employee development programs – Communication, Soft Skills, and more

Vibrant cultural events – Fun Fridays, Month-End Celebrations, Sports Tournaments, and Festival celebrations

Excellent Employee Referral Program