Yardi Help Desk Professional

Provides technical support for Yardi applications, helps users resolve system issues, maintains system efficiency and data accuracy, and supports upgrades, patches, testing, and integrations. The role helps ensure that Yardi-related business operations continue efficiently across different modules.

Duties Responsibilities

• Serve as the first point of contact for Yardi-related questions and support requests.
  Provide guidance on navigation, password resets, and basic functionality issues.
  Log, track, and escalate unresolved issues to higher support tiers.
  Troubleshoot and resolve complex issues within Yardi modules.
  Analyze system and configuration errors.
  Provide user training as needed.
  Collaborate with internal teams to maintain system efficiency and data accuracy.
  Address advanced and recurring technical problems.
  Perform detailed system diagnostics.
  Coordinate with IT for bug fixes and integrations.
  Support system upgrades, patches, and testing.
  Education Training

  • Bachelor s degree in Business, Accounting, Information Management, or a similar field. Minimum 2 years of Yardi experience across Yardi Core Voyager, Residential (Multi-Family), Commercial, Rent Cafe, and Job Cost modules.
    Knowledge, Skills Experience

    • Minimum 2 years of Yardi experience; strong knowledge of Yardi Core Voyager, Residential, Commercial, Rent Cafe, and Job Cost modules; Yardi technical support and ticket administration experience; troubleshooting and problem-solving skills; ability to isolate problems and implement solutions; experience providing technical assistance across multiple software systems; ability to communicate effectively with technical and non-technical users; experience with system diagnostics, upgrades, patches, testing, and integrations. " , "location":"India" , "type":"Full-Time" , "department":"Operations" , "country_