Workspace Support Technician
HealthEdge Technologies · Not specified · onsite · Posted 45d ago
Not disclosed1–3 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Overview
What You'll Do
Hardware Deployment & Setup
What You'll Bring
What You'll Do
Hardware Deployment & Setup
- Image, configure, and deploy laptops, desktops, and mobile phones according to HealthEdge's standard build specifications
- Define setups for new hires including hardware, peripherals, monitors, docking stations, and initial software configuration
- Perform hardware upgrades including memory, storage, and component replacements as needed
- Execute device refresh and end-of-life replacement activities on a scheduled basis
- Provide deskside support for hardware issues that cannot be resolved remotely by T1 or T2 analysts
- Diagnose and repair hardware failures including component replacement and warranty coordination with vendors
- Support conference room and AV technology including displays, video conferencing equipment, and room peripherals – installation, configuration, and troubleshooting
- Manage printer infrastructure including installation, configuration, consumables, and basic troubleshooting
- Assist with basic network drops, cable management, and physical infrastructure tasks in coordination with the Network Engineering team
- Maintain accurate asset records in the CMDB for all hardware under management – check-in, check-out, transfer, and disposition
- Manage on-site hardware inventory including stock levels, storage, and reorder coordination with the EUC & Asset Management team
- Process hardware returns, surplus, and end-of-life equipment through secure disposal and recycling procedures
- Apply and maintain asset tags on all managed devices in accordance with HealthEdge's asset tracking standards
- Coordinate shipping and receiving of hardware for remote employees – new hire kits, replacements, and returns
- Package and ship devices securely, tracking shipments and resolving logistics issues
- Support remote diagnostic efforts in coordination with T1/T2 to determine when hardware replacement is needed vs. a software fix
- Maintain records of shipped and received assets to ensure CMDB accuracy for remote inventory
- Ensure secure data destruction and disposal procedures are followed for decommissioned equipment
- Apply physical security controls including asset tagging, equipment labeling, and secure storage practices
- Support audit and compliance activities related to physical asset inventory and disposal records
- Maintain accurate service records for all hardware work orders, repairs, and deployments
- Update and contribute to runbooks and knowledge base articles for common hardware tasks and depot procedures
- Track warranty information, vendor contacts, and service agreements for managed hardware
What You'll Bring
- 1–3 years of experience in a field services, deskside support, or IT technician role
- Hands-on experience imaging and deploying Windows 10/11 laptops in a corporate environment
- Familiarity with hardware components, peripherals, and basic troubleshooting across laptops, desktops, and mobile devices
- Experience with asset tracking or CMDB tools
- Ability to lift and transport equipment (up to 50 lbs) and work in a physical office/depot environment
- Strong organizational skills and attention to detail – accuracy in asset records matters
- Good written and verbal English communication skills
- Experience with MDM/UEM platforms for device enrollment and imaging
- Familiarity with conference room AV technology
- Experience coordinating hardware shipping and logistics for remote workers
- Exposure to ITAM or CMDB tools
- CompTIA A+ certification or equivalent
- Experience working in a global IT environment with multi-region hardware standards
Sourced from foundit
Skills
Asset tracking or CMDB toolsConference room AV technologyImaging and deploying Windows 10 11 laptopsMDM UEM platforms for device enrollment and imaging
About HealthEdge Technologies
HealthEdge Technologies
IT Services & Consulting
501
employees
2004
22 years old
Burlington, Massachusetts
United States of America
₹19.2L PA avg
Avg at HealthEdge Technologies
About
HealthEdge Technologies supports health plans in enhancing membership, compliance, and customer satisfaction while optimizing operational efficiency in the healthcare sector.
Industries
IT Services & ConsultingInternet
Employee ratings
10 reviews
3.4/ 5
Culture
3.6
Career growth
3.1
Work-life
3.6
Employees rate it well for
Compensation & Benefits35Work-Life Balance35
Find them on