Workspace Support Technician

What Youll Do

Hardware Deployment Setup

• Image, configure, and deploy laptops, desktops, and mobile phones according to HealthEdges standard build specifications
• Define setups for new hires including hardware, peripherals, monitors, docking stations, and initial software configuration
• Perform hardware upgrades including memory, storage, and component replacements as needed
• Execute device refresh and end-of-life replacement activities on a scheduled basis

On-Site Deskside Support

• Provide deskside support for hardware issues that cannot be resolved remotely by T1 or T2 analysts
• Diagnose and repair hardware failures including component replacement and warranty coordination with vendors
• Support conference room and AV technology including displays, video conferencing equipment, and room peripherals - installation, configuration, and troubleshooting
• Manage printer infrastructure including installation, configuration, consumables, and basic troubleshooting
• Assist with basic network drops, cable management, and physical infrastructure tasks in coordination with the Network Engineering team

Asset Management Inventory

• Maintain accurate asset records in the CMDB for all hardware under management - check-in, check-out, transfer, and disposition
• Manage on-site hardware inventory including stock levels, storage, and reorder coordination with the EUC Asset Management team
• Process hardware returns, surplus, and end-of-life equipment through secure disposal and recycling procedures