Workspace One SME

TCS is Hiring for

Skill:-Workspace One SME

Exp:-10 to 16

Location:- Kolkata

JD

Must have Skill:-

Workspace ONE UEM & Workspace ONE Access Administration

Device Lifecycle Management (Windows, macOS, iOS, Android)

Identity, SSO, MFA, Conditional Access (Azure AD / Entra)

L2.5 Troubleshooting & RCA (Enrollment, Apps, Profiles)

Automation & Scripting (PowerShell / REST APIs)

Incident, Problem, Change Management (ITIL – L3)

Job Requirements*

• Hands‑on experience with Workspace ONE UEM and Workspace ONE Access
• Strong understanding of MDM / EMM / Endpoint Management concepts
• Experience managing Windows 10/11, macOS, iOS, and Android devices
• Knowledge of Azure AD / Entra ID integration, SSO, MFA, Conditional Access
• Experience troubleshooting device enrollment, profiles, apps, certificates, compliance
• Working knowledge of PowerShell and REST APIs for automation
• Basic understanding of networking, VPN, certificates, and security
• Familiarity with ITIL processes in enterprise support environments
• Strong documentation, communication, and stakeholder coordination skills

Key Responsibilities*

• Provide L2.5‑level support for Workspace ONE UEM and Access platforms
• Handle advanced escalations related to enrollment, authentication, compliance, and app deployment
• Manage device lifecycle including onboarding, policy enforcement, and decommissioning
• Configure and maintain profiles, compliance policies, restrictions, and applications
• Support SSO, MFA, and Conditional Access integrations with Azure AD / Entra
• Perform root cause analysis (RCA) and implement preventive actions
• Automate routine operational tasks using PowerShell and Workspace ONE APIs
• Assist L3 teams during upgrades, rollouts, migrations, and enhancements
• Ensure adherence to security, audit, and compliance standards
• Create and maintain SOPs, KBs, and runbooks
• Mentor L1/L2 teams and support knowledge transfer