Workplace Technology Support Engineer

About the Company

At Redpin we simplify lifes most important payments. Buying a new property overseas can be a stressful time, especially when it comes to moving your money. Through our Currencies Direct and TorFX brands weve been helping people do just that for over 25 years. With recent investment were now on a mission to build a new range of digital products and services that will make moving money Internationally for Real Estate purchases even easier

We re on a mission to become the solution for Real Estate payments everywhere. To do this, we are transitioning our business from a horizontal FX platform to a verticalized, embedded software company, as we look to the future and Redpin 2.0.

About the Role

In this role, you will deliver remote desktop support to a global team across multiple countries and for our Hyderabad office. You will take proactive ownership of all customer-reported issues, ensuring they are followed through to resolution via our ticketing system, JIRA. Also, you will get involved in any issue that requires investigating, identifying, diagnosing, and troubleshooting system-related problems to ensure minimal disruption to business operations. You will also follow proper escalation procedures for unresolved issues and use the Jira ticketing tool to track and manage them effectively.

What Youll Do

What You ll Need

Bonus Points

We welcome people from all backgrounds who seek the opportunity to help build a future where we connect the dots for international property payments. If you have the curiosity, passion, and collaborative spirit, work with us, and let s move the world of PropTech forward, together.

Redpin, Currencies Direct and TorFX are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, colour, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.