Workplace Specialist

Job Title: Workplace Specialist

Location: Chennai

Work: 6 Days in office

About The Role

We are seeking a highly professional and customer-focused Workplace Specialist to deliver an exceptional workplace experience for employees, visitors, and business stakeholders. The role requires strong communication skills, a hospitality mindset, and the ability to manage workplace operations while coordinating with facilities and vendor teams to ensure seamless day-to-day office functioning.

The ideal candidate will have experience in workplace experience, front-of-house operations, hospitality, premium office environments, or corporate workplace management, with a proven ability to engage stakeholders at all levels.

Key Responsibilities

• Serve as the primary point of contact for workplace-related queries, requests, and escalations.
• Deliver a best-in-class workplace experience for employees, visitors, and leadership teams.
• Build strong relationships with internal stakeholders and ensure workplace services align with business needs.
• Coordinate with facilities, housekeeping, security, food services, and other vendors to maintain high workplace standards.
• Monitor workplace operations and proactively identify opportunities to enhance employee experience and service delivery.
• Support office events, leadership visits, townhalls, employee engagement activities, and special workplace initiatives.
• Manage visitor experience, meeting room operations, workspace readiness, and office occupancy requirements.
• Conduct regular workplace audits and ensure adherence to health, safety, and operational standards.
• Track service-level performance and coordinate issue resolution with relevant teams.
• Prepare workplace reports, operational updates, and stakeholder communications as required.
• Partner closely with facilities management teams to ensure smooth execution of operational activities.
  
  

Required Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, Facilities Management, or a related field.
• 3–7 years of experience in workplace experience, hospitality operations, client servicing, office operations, facilities coordination, or customer experience roles.
• Exceptional verbal and written communication skills.
• Strong stakeholder management and relationship-building capabilities.
• Proven ability to operate in a fast-paced, client-facing environment.
• Excellent problem-solving, organizational, and multitasking skills.
• Proficiency in Microsoft Office applications.
  
  

Preferred Profile

• Experience supporting premium corporate workplaces, managed office environments, hospitality, or employee experience functions.
• Strong customer-service orientation with a proactive and solution-driven approach.
• Ability to confidently interact with senior leadership and business stakeholders.
• Experience coordinating cross-functional teams, vendors, and workplace service providers.
• Professional presence with a strong focus on service excellence and workplace hospitality.
  
  

Key Competencies

• Communication & Presentation Skills
• Stakeholder Management
• Customer/Employee Experience
• Workplace Operations
• Vendor Management
• Problem Solving
• Attention to Detail
• Collaboration & Teamwork
  
  

Ideal Candidate: Someone with a strong hospitality and workplace experience mindset, accustomed to managing premium workplace environments and engaging with senior stakeholders, while effectively coordinating facilities and operational teams behind the scenes.