Workplace Service Delivery Manager

Job Description: Manager, Workplace Delivery and Operational Excellence

Job Title

Workplace Service Delivery Manager

Career Level

CL – 7

Job Family / Function

Workplace Operations

Location

Bangalore

Job Summary:

The Manager of Workplace Delivery and Operational Excellence provide technical support for multi-location corporate interior fit-out projects with an absolute focus on operational excellence. This leadership role establishes a high-performance PMO framework to standardize execution, eliminate operational waste, and optimize delivery speed.

Key Responsibilities & Explicit Deliverables

• Driving Operational Excellence & Lean Execution
• Process Optimization: Map, critique, and streamline end-to-end fit-out workflows to eliminate waste, reduce cycle times, and accelerate project velocity.
• Standard Operating Procedures (SOPs): Establish and enforce rigorous MEP installation, quality, and safety SOPs across all geographies to ensure uniform delivery quality.
• Root Cause Analysis (RCA): Institutionalize a culture of continuous improvement by conducting RCAs on project snags, delays, or cost variances to permanently fix systemic issues.
• Performance Metrics: Define and track operational KPIs (e.g., Schedule Variance, Cost of Quality, Rework Percentage, Site Productivity) to benchmark site performance.
• Multi-Site Project Delivery & Quality Governance
• Fast-Track Delivery: Direct the simultaneous execution of fast-tracked MEP fit-out projects (HVAC, Electrical, ELV, Fire Safety, Plumbing) across multiple cities from design to handover.
• Clash Resolution: Enforce 3D coordination workflows (BIM/Revit) early in the cycle to eliminate on-site spatial clashes between MEP services and interior architecture.
• Stringent Quality Audits: Deploy a centralized quality assurance framework with unannounced site audits to guarantee zero-defect handovers and minimize post-occupancy snags.
• Commissioning Leadership: Oversee testing, balancing, and integrated automation commissioning (BMS) to ensure systems function at peak energy efficiency on day one.
• Strategic PMO Governance & Risk Management
• Centralized Command: Govern the multi-location PMO to maintain a single source of truth for project timelines, resource deployment, and milestone health.
• Proactive Risk Mitigation: Run predictive risk modeling across the project portfolio to identify and bypass supply chain bottlenecks or labor shortages before they impact site works.
• Resource Optimization: Strategically deploy engineering talent and project managers across active sites to maximize utilization and operational efficiency.
• Financial Controls & Strategic Procurement
• Value Engineering: Intervene during the pre-construction phase to drive value engineering, optimizing MEP design functionality while lowering capital and operational costs.
• Contractor Governance: Implement rigorous performance-linked SLAs for MEP contractors and vendors, holding them financially and operationally accountable for delivery drift.