Workplace Experience

Role & responsibilities

Key Responsibilities

1. Workplace & Employee Experience

• Act as a key point of contact for employees for workplace-related requirements and assistance.
• Manage and continuously improve key employee touchpoints across the workplace.
• Ensure employees receive a consistent, welcoming and hassle-free workplace experience.
• Identify gaps in employee experience and proactively implement improvement initiatives.
• Conduct regular workplace rounds and monitor overall workplace ambience, hygiene, comfort and service standards.
• Gather employee feedback and coordinate with relevant teams for timely resolution.
• Maintain a strong service culture and demonstrate a high level of responsiveness.

2. Employee Engagement & Events

• Plan, coordinate and execute employee engagement activities, celebrations, events and workplace initiatives.
• Coordinate activities such as festivals, cultural events, wellness initiatives, employee appreciation programs, town halls, special days and other engagement activities.
• Manage event logistics including venue setup, vendors, dcor, catering, communication, registration and on-ground execution.
• Coordinate with HR, Admin, Facilities, Security, IT and other stakeholders for successful event execution.
• Ensure events are delivered within agreed timelines and budgets.
• Collect employee feedback after events and identify opportunities for improvement.

3. Employee Communication

• Support workplace-related communication to employees through appropriate channels.
• Prepare and circulate communication related to events, workplace initiatives, caf/pantry updates, facility changes and employee engagement activities.
• Ensure communication is clear, timely, professional and employee-friendly.
• Coordinate with HR/Corporate Communications teams wherever required.
• Develop creative communication content for workplace campaigns, displays and engagement activities.

4. Caf & Pantry Management

• Oversee day-to-day operations of caf, pantry and refreshment services.
• Monitor food quality, hygiene, presentation, service levels and availability of consumables.
• Coordinate with catering and pantry service providers.
• Monitor employee feedback related to food and beverage services and ensure corrective actions.
• Conduct regular checks on cleanliness, hygiene, equipment and service standards.
• Monitor inventory and consumption of pantry supplies and ensure adequate availability.
• Coordinate with vendors for replenishment, maintenance and service issues.
• Ensure compliance with applicable food safety, hygiene and workplace standards.

5. Workplace Touchpoints

Manage and monitor critical employee touchpoints including:

• Reception and visitor experience
• Caf and pantry
• Meeting and collaboration spaces
• Employee common areas
• Breakout areas
• Workplace ambience and presentation
• Employee events and activities
• Workplace amenities
• Signage and employee communication displays
• Employee help/support touchpoints

Ensure that these touchpoints consistently meet defined SLA, quality and experience standards.

6. Vendor & Service Partner Coordination

• Coordinate with workplace service providers and vendors for smooth delivery of services.
• Monitor vendor performance against agreed service standards.
• Follow up on service deficiencies and ensure timely closure.
• Support vendor performance reviews and feedback mechanisms.
• Assist in tracking service-related expenses and operational requirements.

7. Workplace Audits & Compliance

• Conduct regular inspections and workplace audits.
• Monitor housekeeping, hygiene, safety, caf/pantry and overall workplace standards.
• Maintain checklists, inspection records and action trackers.
• Escalate critical issues to the Workplace/Facility Manager.
• Ensure corrective and preventive actions are implemented within agreed timelines.

8. Data, MIS & Reporting

• Maintain records of employee engagement activities and participation.
• Prepare periodic reports on workplace services and employee feedback.
• Track complaints, requests, feedback and closure status.
• Maintain event calendars, vendor details, inventory records and operational trackers.
• Provide insights and recommendations based on employee feedback and workplace trends.

Interested candidate can share their CV at [email removed]