Workplace Experience Enabler - Amenity Services

JLL empowers you to shape a brighter way .  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Workplace Experience Enabler - Amenity Services   Role Description:   The Amenities Workplace Enabler is responsible for creating a delightful, customer-centric experience for the employees of a large upscale premises. This role emphasizes the importance of Food & Beverage (F&B) services as a key component of the overall workplace experience. The enabler ensures outstanding service by managing cafeteria operations, engaging with employees, and acting as the single point of contact for daily needs. Working across rotational shifts, the enabler maintains visibility and ensures seamless operations, contributing to a vibrant and engaging environment.   Key Responsibilities:   Manage cafeteria floors during peak times, such as evening rush and dinner hours, to ensure efficient service and smooth operations.

Conduct regular rounds to monitor food and beverage offerings, ensuring machines, cleanliness, and mart essentials are maintained.

Promote awareness of new food programs, offers, and specialties to employees.

Address and escalate customer complaints promptly to guarantee swift resolution.

Gather daily customer feedback to uphold a high POY score and report concerns or patterns to the Assistant Manager.

Uphold grooming standards set by the organization and ensure compliance with hygiene and safety regulations.

Build direct relationships with employees and act as the single point of contact.

Respond to and resolve all feedback within defined Service Level Agreements (SLAs).

Share observations regarding any misalignment with defined guidelines of the allocated area.

Execute employee engagement events and participate in promotional activities that align with client expectations.

Foster an environment that supports teamwork, cooperation, performance excellence, and personal success.

Support client-specific initiatives such as technology roll-outs, benchmarking, and best practices.

Conduct periodic connects with points of contact from different businesses to understand their service perspective.

  Ideal Experience:   • Bachelor's degree or Degree in Hotel Management, or a related field. • 1-3 years of experience in Food and Beverage service within the hospitality industry. • Ability to adapt in a fast-paced working environment and versatility in meeting changing client needs and requirements. • Proficiency in MS Office suite. • Excellent verbal and written communication skills.   Personal Characteristics:   • Natural communicator who enjoys engaging at all levels. • Creative mindset. • Self-motivated and confident. • Exhibits honesty and trustworthiness. • Open to new ideas and willing to challenge the status quo. • Works well with diverse teams from various countries and cultures.

Location:

On-site –Bengaluru, KA Scheduled Weekly Hours:

48 If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement .

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.