Workplace Experience development Specialist

Job Summary

JLL is seeking a creative Content Development & Simulation Designer to shape learning experiences for our Experience Upskilling App-a digital platform delivering gamified training to on-site employees across our global facility management accounts.

Youll design compelling simulation-based experiences that drive measurable behavioural change, crafting engaging narratives and dialogues that transform learning objectives into experiences users genuinely want to complete.

Additionally, youll support JLLs Pit Stop Program-our continuous improvement initiative that captures, evaluates, and shares innovative experience initiatives across global accounts. This dual focus allows you to both create new learning content and help elevate best practices emerging from the field.

Location: Bangalore, India

What Youll Bring

Were looking for curious, creative L&D professionals who combine storytelling flair with technical understanding. You have proven experience developing narrative-driven training content, ideally including dialogue-based scenarios. Youre energized by client interaction and research, using these insights to inform your designs. You thrive in multidisciplinary teams and are driven by making a tangible impact on peoples everyday work lives.

Key Responsibilities

Content Creation & Learning Design

• Create compelling, natural dialogue for characters within facility management and workplace service scenarios
• Develop engaging narratives aligned with learning objectives that drive behavioural change
• Design gamified, bite-sized learning experiences using the vendors platform
• Apply pedagogical best practices to ensure effective knowledge transfer
• Develop role-specific training modules for diverse on-site employee populations across global accounts

Stakeholder Collaboration & Research

• Run workshops and conduct interviews with facility management leaders and account teams Collaborate with the Training Platform Project Lead, vendors project managers, visual designers, and technical teams
• Work with subject matter experts to capture authentic workplace scenarios
• Engage with account leaders to ensure content reflects client-specific requirements and cultural contexts

Platform Implementation & Quality Assurance

• Design and create interactive training simulations within the vendors platform
• Test and refine learning experiences to ensure engagement, clarity, and effectiveness
• Build and maintain a comprehensive library of generic and customizable learning modules
• Update content based on user feedback, performance data, and evolving business needs
• Document best practices, style guides, and content development standards

Content Library Management

• Organize content assets to enable efficient customization for client-specific needs
• Contribute to continuous improvement of content development processes and workflows

Pit Stop Program Support

• Coordinate Pit Stop meetings with stakeholders across accounts and regions
• Evaluate and score experience initiatives, identifying high-impact practices for broader implementation
• Analyze Pit Stop outcomes to identify trends and opportunities for scalable learning content
• Maintain Pit Stop documentation, SharePoint site, leaderboard, and the Garage repository
• Support continuous improvement of the Pit Stop process based on user feedback and program outcomes

Required Qualifications

Education & Experience

• Bachelor's degree in Education, Instructional Design, Learning & Development, English, Communications, or related field
• Proven experience developing compelling narratives and dialogue for training content
• Strong background in instructional design with demonstrated application of pedagogical principles
• Experience creating interactive or gamified learning experiences preferred
• 3+ years in hospitality, facility management, or workplace services is advantageous

Skills & Competencies

• Exceptional written and verbal English communication skills
• Strong sense of pedagogical best practices and adult learning principles
• Excellent storytelling ability with talent for creating engaging, authentic experiences
• Understanding of game design principles and interactive learning methodologies
• Ability to interpret client requirements and translate them into effective learning content
• Proficiency in Microsoft Office suite, Power BI, and SharePoint
• Capabilities in data collection, analysis, and visualization
• Strong analytical and problem-solving abilities with attention to detail
• Ability to manage multiple projects simultaneously while meeting deadlines

Success Metrics

• Quality, engagement levels, and timely delivery of learning content modules
• Learner completion rates, satisfaction scores, and measurable behavioral change
• Successful implementation across diverse accounts with positive stakeholder feedback
• Timely coordination of Pit Stop meetings and quality of initiative evaluations
• Accuracy and currency of Pit Stop documentation, SharePoint site, and leaderboard
• Actionable insights generated from Pit Stop outcome analysis

Reporting & Collaboration

• Reports to the Upskilling App Program Lead and collaborates with:
• Technology vendors project teams (developers, visual designers, writers)
• JLLT (JLL Technologies)
• Regional facility management leaders and subject matter experts
• Account teams, client relationship managers, and experience leads
• HR and Learning & Development teams

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.