Workplace Engineering and Architecture Services Manager

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Job Description -

Area / Tower: M365 

Global Delivery Overview
Global Delivery is Fujitsus delivery engine across multiple Global Delivery Centers (GDCs). Our GDCs provide competitive and innovative services to customers via the Regions and are embarking on exciting times as we continue to accelerate our globalization journey.

The starting point is the vision we want to achieve  One trusted team, enabled and motivated to deliver competitive and innovative services, contributing to our customers’ sustainable success and growth.

Hybrid IT and Digital Workplace (HIT&DWP) Service Line
The Hybrid IT and Digital Workplace Service Line fuels Fujitsu's growth by delivering competitive and innovative services to customers worldwide, encompassing a broad portfolio spanning:

• Network & Enterprise Cybersecurity
• Digital Workplace & Digital Transformation
• Cloud & Intelligent Infrastructure Management
• Program & Project Management Services

Our commitment to enhancing quality, fostering competitiveness, and investing in our workforce enables us to remain agile and responsive to dynamic market conditions.

The Workplace Engineering and Architecture Services Manager is an execution-focused leadership role and at a level below the L3 Global Sub-Capability Head, Head of Workplace Engineering and Architecture.

The role contributes to the transformation of the Global Delivery Unit into the Future Mode of Operation (FMO), supporting large-scale adoption of automation, follow-the-sun delivery, AI techniques, and a one-standard approach across Global Delivery Centers, while ensuring quality and competitiveness.

Role Details

• Global Delivery Unit
• Service Line: HIT & DWP
• Capability Line: Digital Workplace & Digital Transformation (DWP & DX)
• Job Title: Workplace Engineering and Architecture Services Manager
• Company: Fujitsu
• Organization: Global Delivery Unit
• FJ Level: 12 / 13
• Location:
  This is a global role requiring flexibility in working practices to accommodate communication across Fujitsu regions. You will be expected to join remote meetings that may be early or late in your day but can also balance your working time.
• Full or Part Time: Full time
• Hiring Manager: Head of Workplace Engineering and Architecture

Purpose

The Workplace Engineering and Architecture Services Manager is a global role with accountability across multiple locations, operating in a highly matrixed environment with strong cross-functional and cross-regional stakeholder management.

The role will be responsible for operationalizing and executing globally defined sub-capability strategies within the Workplace Engineering and Architecture Services’ managed area / service and team. This includes optimizing service delivery, operational performance, and delivery execution across locations within the agreed global framework defined by L3 leadership.

While global strategy ownership remains with the Head of Workplace Engineering and Architecture, decision authority of the Workplace Engineering and Architecture Services Manager is focused on operational execution, prioritization, and delivery governance.

Key Responsibilities

• Execute and operationalize the globally defined sub-capability strategy and operating standards for the managed area / service and team within Workplace Engineering and Architecture Services of DWP & DX, aligned with the HIT & DWP Service Line strategy.
• Manage teams across multiple locations, working through matrixed structures and collaborating closely with local leaders and global stakeholders.
• Provide guidance and support to global and local team members, fostering continuous learning, inclusion, and performance excellence.
• Ensure effective and efficient delivery within the managed area / service and team by updating career pathways to build skills and knowledge of each team member.
• Oversee the planning, execution, and delivery of services within the managed area / service and team, ensuring quality, efficiency, and scalability.
• Drive continuous improvement and standardization across all managed services or teams, aligned with expected outcomes such as standardization, effectiveness, efficiency, and roadmap delivery.
• Identify opportunities for business growth and improved market competitiveness, tailored to the market context of the managed area / service.
• Establish and oversee management reporting, review, and change-control processes.
• Drive the adoption and effective use of Agile practices within the managed area / service or team.
• Build DevOps capabilities in all GDCs within the managed area / service or team and spread knowledge about the DevOps framework among other teams.
• Ensure compliance with industry regulations, organisational and GDU policies, and incorporate ESG (Environmental, Social, and Governance) principles.
• Drive financial targets for the managed area / service and team within Workplace Engineering and Architecture Services, operating within budgets and financial frameworks defined at sub-capability level.
• Participate in the pre-sales process at local execution level, including cost-model development and approvals.
• Continuously monitor and analyse market trends affecting the managed area / service and team to identify opportunities and challenges.

Key Objectives

• Experience: Several years (at least 8) in the IT industry, and in a leadership or management role.
• Significant experience in managed services operations, with a track record of implementing standardized processes and delivery excellence.
• Industry Knowledge: Deep understanding of Workplace Engineering and Architecture Services-related industry (i.e. VDI, M365, and CSA), including the latest trends, challenges, and opportunities.
• Certifications: Preferred, but non-mandatory certifications, i.e. ITIL, PM, Agile.
• Operational Excellence: Knowledge of operational best practices in Workplace Engineering and Architecture Services (i.e. VDI, M365, CSA, and DevOps), including process improvement, quality management, resource optimization, and performance metrics.
• Strategic and Commercial Acumen: Ability to support and execute strategic plans for Workplace Engineering and Architecture Services’ growth, improve service delivery, increase client satisfaction, and align operational goals with organizational strategy.
• Financial Acumen: Understanding of financial management principles, strong experience in budgeting, forecasting, and financial analysis. Ability to manage the profitability of the managed area / service or team.
• Leadership and Team Management: Proven ability to lead, motivate, and develop high-performing teams. Strong decision-making and problem-solving skills.
• Client Relationship Management: Experience in managing client relationships, understanding client needs, and delivering high-quality service.
• Communication and Collaboration: Strong verbal and written communication skills, with the ability to effectively engage with clients, team members, senior management, and diverse stakeholders. Demonstrated ability to foster collaboration and teamwork across multiple locations and contexts.
• Adaptability: Ability to adjust to rapidly changing environments while applying a problem-solving mindset to address people challenges.
• Global and Cultural Awareness: Experience working in a global environment, managing multicultural and cross-functional teams across several locations, collaborating with international clients, and demonstrating strong cultural intelligence.
• Availability: Willingness to travel and work across time zones, as required.