Workplace Delivery Assistant Manager

Job Title


Job Summary


Major Responsibilities

• Commitment to deliver the best level of service every time through obsessive level of attention detail
• Ensures resets back to agreed format, including owning Clear Deck policy / Lost property process enactment and associated reporting to Workspace Experience team to allow for onward sharing with LOBs
• Proactive checks to agreed schedule, reviewing ping reports from with a proportion after business hours so Occupants come back to refreshed and clean Workspace
• Ensure there is a highly proactive, responsive, dynamic and agile team

Client/Stakeholder Management

• Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators
• Deliver an exceptional quality of service to the Client, as reflected by Client feedback

Leadership / Staff Management

• Actively encourage an environment that supports teamwork, co-operation, service and performance excellence and personal success
• Proactively manage the team to deliver Delight
• Develop the team through performance assessments and training, managing staff workload through correct resourcing and developing a succession plan for key team members and on-site Vendors

Operations Management

• Functional operational control to deliver excellence every time
• Implement service tasks, procedures and policies and measure performance
• Review and spot-check suppliers/service providers performance to ensure contractual obligations are delivered
• Understand the operational technical requirements of the site and ensure that current contracts are maintained to provide necessary supplies and services
• Provide comprehensive Workspace management for the office premises
• Implement and manage the change control process
• Resolve users complaints and concerns with solutions and follow up
• Be able to resolve problems or improve operations
• Implementation of service task, procedures and policies
• Prepare risk assessments for self-delivery
• Assist with critical out-of-hours issues participate as a key team member in responses to emergency situations
• Report building incident following with set escalation channels with measures and solutions
• Responsible for monitoring and managing staff performance with criteria set in Individual Performance Management
• Coordinate, manage and oversee vendors to perform a wide range of Workspace-related services
• Ensure service deliverables meet SLAs and KPIs
• Work with all related parties on timely delivery of all services
• Ensuring up to date information on Client s Property Services SharePoint
• When necessary raise risks to Workspace Experience Site Lead for further investigation
• Continuous Improvement implementation
• Cost saving mind-set that drives value for service as every level
• Conduct data analysis report when necessary
• Support with critical out-of-hours issues participate as a key team member in responses to emergency situations
• Resets back to agreed format, including owning Clear Deck policy / Lost property process enactment and associated communication/ information to Workspace Experience team to allow for onward sharing with LOBs
• Proactive checks to agreed schedule, reviewing ping reports from with a proportion after business hours so Occupants come back to refreshed and clean Workspace.
• Responsible for facility inspections on tool as per agreed format.
• Support extended for Budget forecasting and preparation as and when required.
• Proactive audit of stock levels and raise purchase requisition as per approved budget.
• Proactively check on CI works to be done at site and accordingly take approvals to conduct the works.
• Audit and closure of Open PO s.
• Extended support in MMR and weekly deck preparation.
• Regular audit and ensure closure of Service tickets adhering to timelines.

Candidate Specification: Key Selection Criteria

Ideal Experience

• Experience of 4 + years in hospitality/facility management
• An added benefit would be a Bachelor s degree in facilities management, building, business or other related field; however, this is not a must.
• Excellent verbal and written communication skills as well as presentation skills
• Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements
• Strong analytical, organization and administration skills

Critical Competencies for Success (with corresponding I am JLL behaviours)

Client Focus Relationship Management - I Value my Customers

• Demonstrates proactive professional approach to customer service and stakeholder engagement
• Has a natural hospitality-orientated communications acumen
• Ability to interact with a wide range of client staff, including senior levels
• Ability to manage conflict and balance between client and firm requirements
• Has a customer service oriented attitude

People Management and Team Leadership - I am a Team Player

• Ability to lead team effectively, train them well and promote open, constructive and collaborative relationships at all levels

Program Management Organizational Skills - I am Proactive

• Excellent planning organizational skills to prioritize work and meet tight deadlines
• Proven ability to manage multiple and complex operational matters on a daily basis

Problem Solving Strategic Thinking - I am Innovative

• Capacity to deal with ambiguity and solve complex problems effectively
• Analytical, proven ability to solve problems using a quantitative approach
• Proven ability to employ holistic approaches and looks at long term solutions

Other Personal Characteristics

• Detail focussed and proactive in nature
• Self-motivated
• Exhibits honesty trustworthiness
• Open to new ideas willing to challenge status quo

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.