Working Student, Customer Success (f/m/d)

We’re democratizing growth by making coaching a foundational right for every employee, everywhere. Combining human coaching, behavioral science, and technology - including AIMY™, our AI coach - we empower global enterprises to unlock their full potential. Backed by $330M in funding and a network of 3,500+ coaches across 90+ countries, CoachHub is redefining how the world learns and leads through personal, measurable, and scalable development.

Joining us means stepping into a place where ownership is real, curiosity is fuel, and change is the norm. You'll work with teams who support each other, push boundaries, and take pride in building products that genuinely make a difference in people's lives. If you want your work to matter, not just as tasks but as impact felt by people every day, this is where you thrive.

 

Location: Germany (Remote) or Berlin (Hybrid possible)

Language requirements:

English fluency (written and spoken) required

German and/or French preferred

 

The Role

We're looking for a Working Student to join our Customer Success team. You'll support our Customer Success Managers by helping deliver a seamless experience for our clients, managing lower-touch customer requests, and collaborating with teams across the business to ensure every interaction is handled with care.

This is a great opportunity to gain hands-on experience in Customer Success within a fast-growing SaaS company. You'll take ownership of day-to-day responsibilities, work alongside experienced Customer Success professionals, and contribute to delivering exceptional experiences that help organisations unlock the power of coaching.

 

What You'll Do

Handle lower-touch customer requests:

• Monitor and manage the global Customer Success inbox for customers within our lower-touch service model.

• Respond to standard customer enquiries using established processes, templates and knowledge resources.

• Route complex issues, escalations and account-specific requests to the appropriate Customer Success Manager, Technical Support, Product or Operations teams.

• Track and update customer requests in our CRM and ticketing systems.

• Ensure all enquiries receive acknowledgement and follow-up within agreed response times.

• Maintain accurate records and contribute to improving our knowledge base.

 

Support the Customer Success team and wider organisation:

• Identify recurring customer issues and communicate trends to relevant stakeholders.

• Collaborate with cross-functional teams, including Product, Operations and Client Experience, to deliver a seamless customer experience.

• Analyse customer feedback and key performance indicators to identify opportunities to improve the client experience.

• Help prepare key customer meetings, including Quarterly Business Reviews with strategic clients.

• Occasionally attend client calls alongside Customer Success Managers and Sales colleagues.

 

What You Bring

• Initial professional experience, ideally in a client-facing role.

• Currently enrolled in a Bachelor's or Master's programme, with at least 12 months remaining in your studies.

• Fluency in written and spoken English; German and/or French are a plus.

• Proven ability to prioritise tasks and manage time effectively in a fast-paced environment.

• A curious mindset, a willingness to learn and a proactive, solutions-oriented approach.

• Confidence using collaborative tools such as Google Workspace and the ability to quickly learn new software.

• A balance of tenacity and humility when working towards shared goals.

• Bonus: an interest in data analysis and/or demonstrated commercial skills.

 

What We Offer

• Real responsibility: support meaningful customer interactions globally and see the impact of your work.

• Continuous learning: Receive mentorship from experienced Customer Success professionals and access internal learning opportunities.

• Flexible working: Work part-time hours that fit your study schedule.

• Mission-driven culture: Join a diverse team that cares deeply about personal growth - both for our clients and for each other.

• Recognition and growth: Gain valuable experience at a rapidly scaling, award-winning company with opportunities to develop your career.

Ready to help organisations empower their people through coaching? Apply today and be part of our journey to democratise coaching worldwide.

   

Our Commitment to Inclusive Hiring

At CoachHub, we’re building a workplace where everyone can thrive. We welcome people of all backgrounds, identities, and lived experiences - because diverse teams create better ideas, deeper empathy, and bigger impact.

If you’re excited about the role but don’t tick every box, we encourage you to apply. Growth starts with taking a chance.

About CoachHub

CoachHub is the global leader in digital and AI coaching that enables organizations to create personalized, measurable and scalable coaching programs for their entire workforce, regardless of department and seniority level. As the leading talent development platform, organizations who use CoachHub benefit from increased employee engagement, higher levels of productivity, improved job performance and greater retention.

Our scientific, holistic coaching approach has been formulated by our Innovation Lab, a collective of in-house learning experts, behavioral scientists and a dedicated Science Council of research leaders from around the world. Together, they leverage scientific evidence and platform insights to maximize business impact and drive innovation at CoachHub.

Alongside its development and implementation of AI coaching, CoachHub has a global pool of over 3,500 certified business coaches in 90 countries across six continents, with coaching sessions available in over 80 languages. Serving more than 1,000 clients worldwide, CoachHub’s leading digital and AI coaching programs are based on proprietary scientific research, AI insights from renowned academics and development from its Innovation Lab.

CoachHub is backed by leading tech investors, including Sofina, SoftBank Vision Fund 2, Molten Ventures, Speedinvest, HV Capital, Partech and HSBC Innovation Banking. CoachHub was certified as a carbon-neutral company and consistently measures, reduces, and implements strategies to minimize its environmental impact.