Workforce Specialist

Role Summary

The Senior WorkForce Software Specialist is responsible for the configuration, optimization, and support of the WorkForce Software (WFS) platform across the organization. This role works closely with HR, Payroll, Operations, and IT to ensure accurate time capture, scheduling, and compliance with labor and pay rules. The specialist provides expert-level guidance, manages enhancements, resolves complex issues, and ensures the system scales effectively with business needs.

Primary Responsibilities

• Perform end-to-end configuration and maintenance of WFS Time & Attendance.
• Analyze and translate business requirements into system configurations aligned with pay rules, schedules, accruals, and compliance.
• Coordinate system releases, regression testing, validation cycles, and updates to configuration or documentation.
• Identify process improvements and automation opportunities within WFS workflows.
• Create and maintain functional documentation and SOPs.
• Train HR teams, supervisors, and end users on new functionalities and best practices.

Must-Have Technical Requirements

• 3–5+ years of hands-on experience configuring and supporting WorkForce Software.
• WorkForce Software Certifications: PT102, PT120, PT125.
• SQL or Oracle experience for data queries, troubleshooting, reports, and validation.
• Experience with WFS scripts (creation, modification, debugging).
• Expertise in policy profiles, policy sets, pay codes, exceptions, complex premiums rules & TCP, banks, accruals, holidays, labor distribution, work rules, combination rules, schedules, time off requests, In/Out policy, rounding & gracing, etc
• Experience with integrations (Scripts, API, flat files, SFTP).
• Ability to execute testing and validation for system changes.

Must-Have Skills

• Strong analytical and problem‑solving skills.
• Clear and effective communication with cross‑functional teams.
• Ability to work independently and manage multiple priorities.
• Strong documentation and organizational skills.
• Proactive mindset with a strong sense of ownership.

Nice-to-Have Skills

• Experience with HRIS platforms such as SAP SuccessFactors, Oracle, or UKG.
• Experience with unionized environments or complex scheduling structures.
• Experience in multi-country WFS deployments.

Soft Skills

• Exceptional communication and stakeholder management skills.
• Strong analytical and problem-solving capabilities.
• Ability to work independently with minimal supervision.
• High attention to detail and accuracy.
• Proactive mindset and strong ownership.

Education & Experience

Bachelor's degree in Information Systems, Engineering, HR, Business, or related field. WFS certifications as listed are mandatory; additional credentials are a plus.

Keywords for ATS / Recruiters

• WorkForce Software
• SQL
• Oracle
• WFS Scripts
• PT102
• PT120
• PT125
• Time & Attendance
• Workforce
• Pay Code
• Policy Profiles
• Payroll Integration
• HRIS
• IT