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    Job · 21693100

    BENGALURU · FULLTIME

    Workforce Services Specialist

    Accenture

    Accenture

    Bengaluru · onsite · Posted 1d ago

    Sourced fromNaukri
    Undisclosed7–11 yrsfulltimeBengaluru

    About a minute. You'll make an account on the way through.

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    Section · 01

    About this role


    Skill required: Workforce Dialer - Workforce Management (WFM)

    Designation: Workforce Services Specialist

    Qualifications:Any Graduation

    Years of Experience:7 to 11 years

    What would you do
  1. You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.
    Workforce Dialer involves managing automated dialing systems to optimize outbound calling efforts. This role includes setting up and maintaining dialer software, monitoring call performance, and ensuring compliance with regulations. It also involves analyzing call data to improve efficiency and productivity. The goal is to enhance communication with customers and maximize the effectiveness of the calling campaigns.
    An institutional process that maximizes performance levels and competency for an organization. The process includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling and analytics.

    What are we looking for
  2. Workforce Service Specialist
    Workforce Service Specialist

    Roles and Responsibilities:
  4. In this role you are required to do analysis and solving of moderately complex problems
  5. May create new solutions, leveraging and, where needed, adapting existing methods and procedures
  6. The person would require understanding of the strategic direction set by senior management as it relates to team goals
  7. Primary upward interaction is with direct supervisor
  8. May interact with peers and/or management levels at a client and/or within Accenture
  9. Guidance would be provided when determining methods and procedures on new assignments
  10. Decisions made by you will often impact the team in which they reside
  11. Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture
  12. Please note that this role may require you to work in rotational shifts

    Qualification Any Graduation

    13. Sourced from naukri

    Section · 02

    Skills

    DialerCustomer SupportResource ManagementWorkforce Managementhandling escalationstraining managementfield service managementOutboundAnalyticsSLAData CollectionoperationsBudgetingcomplianceForecasting

    Section · Company

    About Accenture

    Accenture

    Accenture

    IT Services & Consulting

    350k+

    employees

    1989

    37 years old

    Dublin

    Ireland

    About

    Accenture plc is an Irish-American, professional services company based in Dublin, specializing in information technology services and consulting.

    Industries

    IT Services & ConsultingAnalytics & KPOSoftware ProductManagement Consulting

    Employee ratings

    73,428 reviews

    3.7/ 5

    Culture

    3.7

    Career growth

    2.8

    Work-life

    3.6

    Employees rate it well for

    Work Life Balance8779Work Culture7586Salary7496Learning5602Senior Management4852

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