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    Job · 17711120

    Accenture logo

    Workforce Services Associate Manager

    Accenture · Bengaluru · onsite · Posted 37d ago

    Undisclosed10–14 yrsfulltimeSourced fromNaukri

    About a minute. You'll make an account on the way through.

    About this role


    Skill required: Workforce Dialer - Workforce Management (WFM)

    Designation: Workforce Services Associate Manager

    Qualifications:Any Graduation

    Years of Experience:10 to 14 years

    What would you do
  1. You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.
    Workforce Dialer involves managing automated dialing systems to optimize outbound calling efforts. This role includes setting up and maintaining dialer software, monitoring call performance, and ensuring compliance with regulations. It also involves analyzing call data to improve efficiency and productivity. The goal is to enhance communication with customers and maximize the effectiveness of the calling campaigns.
    An institutional process that maximizes performance levels and competency for an organization. The process includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling and analytics.

    What are we looking for
  2. Workforce Associate Manager
    Workforce Associate Manager

    Roles and Responsibilities:
  4. In this role you are required to do analysis and solving of moderately complex problems
  5. Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures
  6. The person requires understanding of the strategic direction set by senior management as it relates to team goals
  7. Primary upward interaction is with direct supervisor or team leads
  8. Generally interacts with peers and/or management levels at a client and/or within Accenture
  9. The person should require minimal guidance when determining methods and procedures on new assignments
  10. Decisions often impact the team in which they reside and occasionally impact other teams
  11. Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture
  12. Please note that this role may require you to work in rotational shifts

    Qualification Any Graduation

    13. Sourced from naukri

    Skills

    DialerCustomer SupportResource ManagementWorkforce Managementhandling escalationstraining managementfield service managementOutboundAnalyticsSLAData CollectionoperationsBudgetingcomplianceForecasting

    About Accenture

    Accenture logo

    Accenture

    IT Services & Consulting

    350k+

    employees

    1989

    37 years old

    Dublin

    Ireland

    About

    Accenture plc is an Irish-American, professional services company based in Dublin, specializing in information technology services and consulting.

    Industries

    IT Services & ConsultingAnalytics & KPOSoftware ProductManagement Consulting

    Employee ratings

    73,428 reviews

    3.7/ 5

    Culture

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    Career growth

    2.8

    Work-life

    3.6

    Employees rate it well for

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