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    Job · 17713537

    BENGALURU · FULLTIME

    Workforce Services Analyst

    Accenture logo

    Accenture

    Bengaluru · onsite · Posted 37d ago

    Sourced fromNaukri
    Undisclosed3–5 yrsfulltimeBengaluru

    About a minute. You'll make an account on the way through.

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    Section · 01

    About this role


    Skill required: Workforce Dialer - Workforce Management (WFM)

    Designation: Workforce Services Analyst

    Qualifications:Any Graduation

    Years of Experience:3 to 5 years

    What would you do
  1. You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.
    Workforce Dialer involves managing automated dialing systems to optimize outbound calling efforts. This role includes setting up and maintaining dialer software, monitoring call performance, and ensuring compliance with regulations. It also involves analyzing call data to improve efficiency and productivity. The goal is to enhance communication with customers and maximize the effectiveness of the calling campaigns.
    An institutional process that maximizes performance levels and competency for an organization. The process includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling and analytics.

    What are we looking for
  2. Workforce Analyst
    Workforce Analyst

    Roles and Responsibilities:
  4. In this role you are required to do analysis and solving of lower-complexity problems
  5. Your day to day interaction is with peers within Accenture before updating supervisors
  6. In this role you may have limited exposure with clients and/or Accenture management
  7. You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments
  8. The decisions you make impact your own work and may impact the work of others
  9. You will be an individual contributor as a part of a team, with a focused scope of work
  10. Please note that this role may require you to work in rotational shifts

    Qualification Any Graduation

    11. Sourced from naukri

    Section · 02

    Skills

    DialerCustomer SupportResource ManagementWorkforce Managementhandling escalationstraining managementfield service managementOutboundAnalyticsSLAData CollectionoperationsBudgetingcomplianceForecasting

    Section · Company

    About Accenture

    Accenture logo

    Accenture

    IT Services & Consulting

    350k+

    employees

    1989

    37 years old

    Dublin

    Ireland

    About

    Accenture plc is an Irish-American, professional services company based in Dublin, specializing in information technology services and consulting.

    Industries

    IT Services & ConsultingAnalytics & KPOSoftware ProductManagement Consulting

    Employee ratings

    73,428 reviews

    3.7/ 5

    Culture

    3.7

    Career growth

    2.8

    Work-life

    3.6

    Employees rate it well for

    Work Life Balance8779Work Culture7586Salary7496Learning5602Senior Management4852

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    Workforce Services Analyst · waiting for your command