Workforce Relations Lead Consultant

Job Summary

The Workforce Relations Lead Consultant provides expert guidance on complex workforce relations matters, ensuring compliance with employment laws and organizational policies to drive a positive, high-performing workplace culture. This role independently investigates complex allegations of discrimination and harassment while also advising and influencing leaders, agents, and employees to resolve complex workplace conflicts. This role serves as a trusted advisor within the organization, addressing critical workforce relations issues and initiatives. Additionally, this role partners with Organizational Talent Advisors (OTAs) and HR s Centers of Excellence (COEs) as subject matter experts, representing the workforce relations function, for HR programs and products. This role may also serve as a primary point of contact for Workforce Transition processes from the initial coaching and counseling of potential business case submissions to executing written employee notifications. This role is responsible for training, leading critical programs, and designing and implementing special projects.

Key Responsibilities

• Analyze employee relations trends and provide recommendations on complex workforce relations matters to drive a high-performing workplace culture
• Collaborate with legal, OTAs, and HR COEs to assess and mitigate risks associated with complex workforce relations matters
• Support organizational change initiatives by owning the workforce transition process, providing insights and guidance on employee transitions and impacts
• Utilize evidence-based communication/storytelling to advise resolution of complex workforce relation matters by presenting data-driven recommendations for all audiences
• Independently manage a large volume of complex workforce relations cases including, but not limited to, investigations of harassment, discrimination, inappropriate conduct, and performance management concerns, with adherence to communicated documentation expectations and service level agreements (SLAs)
• Advise on and support disciplinary actions, terminations, and other employment decisions to ensure consistency and fairness in alignment with local, federal, and international laws and company policies and practices
• Provide expert consultation to leaders, agents, and employees on a wide range of complex workforce relations issues, including performance management, conflict resolution, and workplace investigations

Education

• 4 year Bachelors Degree (Preferred)

Experience

• Total of 10-15 yrs of experience with atleast 5-6 Yrs in ER role

Supervisory Responsibilities

• This job does not have supervisory duties.

Education Experience (in lieu)

• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

Primary Skills

• Employee Relations

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.