Workforce Planning Senior Manager

Role summary - We re looking for a Workforce Planning Senior Manager to own our long-term and short-term planning strategy, lead a team of planning analysts, and partner with Finance, Operations, HR, and senior leadership to ensure the organization has the right capacity to meet service level and financial goals.

Hybrid
Full-time

What you ll do:

• Own the long-term and short-term workforce planning strategy across business units, ensuring the organization has the right capacity to meet service level and financial goals.
• Lead, mentor, and develop a team of planning analysts responsible for producing accurate and actionable workforce and capacity plans.
• Own the end-to-end planning cycle, including long-range headcount forecasting, short-term staffing and scheduling requirements, and operational budgeting.
• Drive staffing plans - hiring, ramp, attrition, and shrinkage assumptions - and translate them into clear recruitment and capacity recommendations.
• Partner with Finance, Operations, HR, and senior leadership to align resource planning with business targets, headcount budgets, and financial constraints.
• Oversee the development and maintenance of forecasting and staffing models based on volume trends, productivity metrics, and service level goals.
• Lead scenario-based and what-if planning to guide leadership decisions on capacity, cost, and service trade-offs.
• Recommend strategic adjustments based on utilization patterns, efficiency trends, and budget insights.
• Set the standard for planning methodology, governance, and cadence, and continuously improve reporting tools and analytics infrastructure.
• Communicate plans, risks, and assumptions to senior stakeholders and act as the primary point of contact for workforce planning.

Who you are - You bring strong business and operational acumen, with the ability to translate data into actionable planning strategies, along with proven leadership and stakeholder-management skills and the ability to influence senior, non-technical audiences. You have excellent communication and storytelling skills when presenting plans and trade-offs to leadership, are highly organized and process-driven, and are comfortable working in a fast-paced, cross-functional, global environment. Fluent in English, both written and verbal.

• Degree in Industrial Engineering, Business Analytics, Finance, Statistics, or another quantitative discipline
• 6+ years of experience in workforce planning, capacity planning, or analytics, in an operations or service environment
• 4+ years of experience leading or mentoring analysts, or clear experience owning a planning function end to end
• Deep command of long- and short-term forecasting techniques, staffing and scheduling models, and operational budget planning
• Deep understanding of operational KPIs and how they relate to capacity, staffing, and cost
• Track record of partnering with Finance and senior leadership on headcount and budget decisions