BENGALURU · FULLTIME
Workforce Management Real Time Analyst
Conduent
Bengaluru · onsite · Posted 37d ago
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Undisclosed1–6 yrsfulltimeBengaluru
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Section · 01
About this role
About the Role
We\u2019re seeking a proactive and detail-oriented Real-Time Analyst (RTA) to join our dynamic Workforce Management team in Bangalore. If you thrive in fast-paced environments and have a knack for optimizing performance in real time, we\u2019d love to hear from you.
Key Responsibilities:
- Monitor queues and agent adherence in real time to ensure operational efficiency
- Manage intraday staffing levels and shrinkage to meet service level goals
- Track and report real-time performance metrics, SLAs, and adherence trends
- Collaborate with Operations and WFM teams to implement schedule adjustments and updates
Requirements:
- 1 years of experience as an RTA, WFM Executive, or Real-Time Analyst
- Strong understanding of call center KPIs (AHT, SLA, adherence, occupancy)
- Hands-on experience with WFM tools such as IEX, Avaya, Genesys, or similar platforms
- Excellent analytical and communication skills
- Willingness to work night shifts
Sourced from naukri
Section · 02
Skills
Workforce ManagementCall CenterSLA18016Communication SkillsoperationsAht
Section · Company
About Conduent
Conduent
BPO
11.0k+
employees
2017
9 years old
Bengaluru/Bangalore, Karnataka
India
About
Conduent specializes in delivering digital business solutions across various sectors, leveraging advanced technologies to improve public and private service delivery.
Industries
BPOAnalytics & KPO
Employee ratings
3,296 reviews
3.4/ 5
Culture
3.4
Career growth
2.4
Work-life
3.7
Employees rate it well for
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