workforce Development Specialist ,

Role & responsibilities

Position Summary: The Workforce Development Specialist Level II supports the Workforce Development Center of Excellence (COE) by enabling consistent, high-quality rollout and implementation of workforce development programs. This individual contributor executes core program operations, supports quality assurance, assists with grant identification, and contributes to operational reporting and performance monitoring. The role works within a matrixed environment, partnering with the GCN Senior Manager and the AVP, Workforce Development Programs, Workforce Development COE, to maintain program visibility, coordinate deliverables, validate program requirements, and support effective execution across workforce development initiatives. Responsibilities: Program Operations & Implementation •       Execute day-to-day workforce development program operations and provide rollout and implementation support across assigned initiatives. •       Maintain end-to-end program trackers, milestones, action items, deliverables, and supporting documentation to promote timely and consistent execution. •       Create and update standardized program communications and internal assets, including PowerPoint presentations, SharePoint sites, and related materials. Program Quality, Tracking & Reporting •       Gather, organize, and maintain program participation data and other operational inputs used to monitor program activity and performance. •       Perform end-to-end program tracking and recurring reporting; identify gaps, follow up on outstanding inputs, and support accurate status reporting. •       Support program quality assurance by reviewing program materials, data, and deliverables for completeness, consistency, and adherence to established requirements. Research & Funding Support •       Conduct in-depth research to validate certification requirements for state-based specialties and document findings for program use. •       Identify potential grant opportunities aligned with workforce development programs and compile relevant eligibility, timing, and application information for review. Administrative & Stakeholder Support •       Provide general administrative and calendar support, including meeting coordination, scheduling, documentation, and follow-up activities. •       Communicate program status, dependencies, risks, and information needs clearly to stakeholders and support cross-functional coordination in a matrixed environment. Education & Experience: •       Bachelor's degree required. •       3+ years of experience in program management or a closely related program operations environment. Must Have Skills •       Proficiency with Microsoft Office, including PowerPoint and Excel, as well as Outlook, Power BI, WebEx, SharePoint, and Salesforce. •       Demonstrated project management skills, including the ability to organize work, track deliverables, manage competing priorities, and follow through on commitments. •       Strong written and verbal communication skills, with the ability to create clear, standardized communications and presentation materials. •       Process-oriented and data-oriented approach with strong attention to detail and accuracy. •       Ability to conduct in-depth program-related research, synthesize findings, and document requirements clearly. •       Strong problem-solving skills and the ability to identify issues, evaluate information, and support practical solutions. •       Ability to work independently as an individual contributor while collaborating effectively in a matrixed environment. Nice to Have Skills •       N/A Licenses, Certifications & Training: •       N/A Knowledge, Skills, Abilities, Behaviors: •       Demonstrates strong organization, ownership, and follow-through in managing recurring program activities and deliverables. •       Applies a structured, process-oriented approach to program execution, documentation, and quality assurance. •       Uses data and operational information to monitor performance, identify gaps, and support informed decision-making. •       Communicates clearly and professionally with stakeholders across functions and levels of the organization. •       Demonstrates curiosity and research discipline when evaluating certification requirements, grant opportunities, and other program-related information. •       Exercises sound judgment and problem-solving skills when navigating ambiguity, competing priorities, and operational issues. •       Builds effective working relationships and remains responsive in a collaborative, service-oriented environment. •       Handles business information appropriately and maintains accuracy, confidentiality, and professionalism in day-to-day work.