Workflow & SNOW Engagement

Life tastes better with ice cream

With 19.000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry.   We create iconic ice cream brands that are part of everyday life, bringing moments of joy to millions of people around the world. Everybody loves ice cream. And as the world’s biggest pure‑play ice cream company, we have the scale and ambition to make a real difference. 

What truly sets us apart is how we work. 

We move fast and keep things simple. We turn ideas into action, trust people to take ownership, and work as one team to win together with integrity. Our culture is high‑performance, collaborative and focused on getting things done. 

We’re curious and ready for what’s next. We embrace digital, use data to make better decisions, and keep learning, including how AI can help us work smarter and serve consumers better.  

Job Title Manager: Workflow & SNOW Engagement 

Scope Europe Full time

Location Pune, India

Terms Full time

What you'll be responsible for Enterprise Product Ownership •             Own the ServiceNow platform as a product, including vision, roadmap, and value realization •             Drive platform strategy and ensure alignment with enterprise priorities •             Serve as the single point of accountability for functional demand on ServiceNow •             Balance enhancements, new builds, technical debt, and platform stability Business Engagement & Demand Management •             Partner with business stakeholders across functions (HR, IT, Finance, Legal, Facilities, etc.) •             Lead structured demand intake and discovery to understand business needs •             Translate business problems into clear product requirements and user stories •             Facilitate design discussions and guide stakeholders toward standard, scalable solutions Planning, Prioritization & Roadmap •             Own and manage the ServiceNow backlog across functions •             Prioritize work based on business value, effort, risk, and strategic alignment •             Define and maintain a rolling roadmap for ServiceNow capabilities •             Make data driven trade off decisions and clearly communicate priorities Delivery & Tech Partnership •             Work closely with ServiceNow developers, architects, QA, and platform teams •             Lead backlog grooming, sprint planning, demos, and release readiness •             Ensure functional builds adhere to platform standards and architectural guardrails •             Validate solutions against business requirements before release Workflow & Automation Leadership •             Identify opportunities to simplify, standardize, and automate enterprise processes •             Champion reuse of workflows and common patterns across functions •             Drive adoption of self service, automation, and digital experiences •             Measure outcomes such as efficiency gains, adoption, and cycle time reduction Governance & Continuous Improvement •             Ensure strong platform governance, documentation, and change management •             Track and report on product KPIs and business outcomes •             Continuously improve based on feedback, usage analytics, and platform evolution

We're looking for someone who

Experience •             7–10+ years of experience working with ServiceNow in a Product Owner, Platform Owner, or similar role •             Demonstrated experience owning enterprise platforms across multiple functions •             Proven ability to manage complex backlogs and competing priorities •             Experience working in Agile / Scrum delivery environments Product & Stakeholder Skills •             Strong product thinking: outcome driven, user centric, value focused •             Ability to engage senior business leaders and challenge requirements constructively •             Comfortable influencing decisions across functions without direct authority •             Excellent communication, facilitation, and documentation skills Technical Acumen (Hands on understanding, not coding) •             Strong understanding of ServiceNow platform capabilities and limitations •             Ability to collaborate effectively with architects and engineers on solution design •             Experience with integrations, workflow design, and platform scalability Preferred / Nice to Have •             Hands on experience with HRSD, ITSM, CSM, or other ServiceNow modules •             ServiceNow certifications (CSA, CIS, HRSD, etc.) •             Experience in global or multi region enterprise environments   What you'll get

Alongside meaningful work and strong development, we offer a reward package that typically includes

Market-competitive pay and performance related rewards Flexible ways of working Support for health, wellbeing and life outside of work Time off to rest and recharge Ongoing learning and development opportunities Specific benefits vary by location

#TMICC

Why join us?

This is a place for people who are passionate about ice cream and are growth obsessed - both for the business and for themselves. People who act like an owner and drive our business end-to-end. People who are driven by success to deliver more than we ever thought we could! 

You’ll thrive here if you value an inclusive culture, with low ego and hierarchy - and if you’re excited to continuously learn and challenge how we work, using digital, data, and new thinking to push us forward.

• Roles with real accountability and visible impact
• Free to move fast, experiment and challenge how things are done
• Continuous learning and development as the business grows
• Reward linked to performance and contribution.

Your career here is shaped by what you deliver, as you work across functions and markets and grow with the business.

Ready to build the future of Ice Cream?

If this sounds like the place where you'd thrive, we'd love to hear from you. Apply online and share your CV. We'll review your application and be in touch with the next steps.

If you are an individual with a disability and require assistance at any time during our recruitment process, please let your Talent Acquisition Partner know.

Additional information

The Magnum Ice Cream Company is an Equal Opportunity Employer. We embrace diversity and are committed to creating an inclusive environment where everyone can do their best work regardless of age, disability, gender identity, race, religion, sexual orientation, or any other protected characteristic.