Workday Support Lead
Agilysis · Pune · onsite · Posted 40d ago
Undisclosed3–7 yrsfulltimeSourced from
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About this role
Agilysis is looking for experienced Workday Support Manager / Tier 1 Lead to lead an established Tier 1 Workday support function.
Roles Responsibilities:
The role is focused on Workday production/BAU support and HR systems operations leadership rather than Workday configuration or implementation. The successful candidate will provide day-to-day leadership to a three-person Tier 1 support team, strengthen troubleshooting and case-management capability, maintain service quality, and act as a key link between Tier 1, HR stakeholders and Tier 2 / Tier 3 technical teams.
The environment handles approximately 600-800 Workday cases per month, so experience working in a high-volume production support environment is important.
The environment handles approximately 600-800 Workday cases per month, so experience working in a high-volume production support environment is important.
Qualifications Experience:
Strong, broad Workday experience in a live production/support environment
Experience leading, supervising or coaching a support/HR systems team
Strong troubleshooting and root-cause analysis capability
Experience with case triage, escalation and SLA/service management
Good understanding of Workday Help / HR case management
Strong stakeholder management skills, including working with global HR and technical teams
Candidates primarily focused on Workday implementation/configuration without significant BAU support experience would not be a priority
Location : Pune ( Prefer )Experience leading, supervising or coaching a support/HR systems team
Strong troubleshooting and root-cause analysis capability
Experience with case triage, escalation and SLA/service management
Good understanding of Workday Help / HR case management
Strong stakeholder management skills, including working with global HR and technical teams
Candidates primarily focused on Workday implementation/configuration without significant BAU support experience would not be a priority
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Service ManagementTroubleshootingService qualityHr Systemscase managementoperations leadershipWorkdaySLAGlobal HrWorkday ImplementationtriageStakeholder Managementoperations