Workday Hcm Functional Consultant

Key Responsibilities

• Provide L1/L2 support for Workday HCM and related HR applications.
• Monitor, triage, investigate, and resolve incidents and service requests within defined SLAs.
• Troubleshoot Workday issues and identify root causes, escalating complex issues where required.
• Support Workday security, user access, roles, and permissions.
• Perform Workday data maintenance and approved data corrections.
• Support and troubleshoot business processes and workflows within Workday.
• Develop, maintain, and troubleshoot Workday reports.
• Work with HR and business users to understand requirements and provide timely solutions.
• Maintain accurate ticket documentation, resolution notes, and knowledge articles.
• Collaborate with People Operations, HR, and other technology teams on system-related issues.
• Support system changes, enhancements, testing, and releases as required.
• Contribute to continuous improvement of HR systems support processes.

Required Skills & Experience

• 48 years of overall IT/application support experience.
• 2–5 years of relevant experience supporting Workday HCM, HRIS, HR Systems, or Enterprise Applications.
• Strong hands-on experience with:
• Workday HCM Support
• Incident & Request Management
• Security & Access Management
• Workday Reporting
• Business Process Support
• Data Corrections and Data Maintenance
• L1/L2 Application Support
• Ticketing Systems
• Good understanding of Workday HCM modules and HR business processes.
• Strong troubleshooting and analytical skills.
• Experience working with business users and resolving production issues.
• Ability to work effectively in a global enterprise environment and collaborate across different regions and time zones.

Good to Have

• Experience with Workday Integrations.
• Exposure to Workday Adaptive Planning / Workday Adaptive.
• Experience supporting:
• People Operations
• Talent Acquisition
• Learning & Development
• Reward / Compensation
• People Systems & Data
• Exposure to HR Operations and related systems such as Talent Acquisition and Learning Management platforms.
• Experience working in a structured ITIL/service-management environment.

Ideal Candidate Profile

The ideal candidate is a Workday Support professional who has strong experience in HCM application support, ticket handling, troubleshooting, security, reporting, and business process support. The candidate should be comfortable working directly with HR and business stakeholders and managing incidents and service requests in a global environment.

Experience supporting HR, Talent Acquisition, Learning & Development, and People Operations functions will be an advantage.